Email Antics: III

When we waste time with email because of our own actions, complaining about email doesn't make much sense. To get control of email, we have to change how we work with it. Here's Part III of a little catalog of ways to waste time with email. See "Email Antics: II," Point Lookout for December 31, 2003, for more.

Forward off-color "humor"

In most organizations, this is risky, unprofessional behavior. It has occasionally resulted in sexual harassment charges. If you want to do this, do it from a personal account, and send only to nonbusiness addresses or to people who have specifically requested it.

Forward tired humor

While the more innocent and witty jokes can be relatively safe, some of what circulates is pretty old and tired. I've been receiving some items for years. Forward only the current and fresh.

Misuse your address book

When someone's address changes, remember to update your address book. If you have two nicknames for the same person, that's OK. But when the actual address changes, you have to remember to update all the nicknames that resolve to it. And most people forget to update at least one.

Present a complex point-by-point rebuttal

Email just isn't a medium that supports complicated discussions. Save it for a face-to-face conversation. See "Email Happens," Point Lookout for September 5, 2001.

Rely on your spell checker

Since Wasting time is OK,
but complaining bitterly
about what we ourselves
are doing isn'tmisspellings can reflect badly on the sender, you've probably turned on your spell checker. But most email spell checkers don't warn you when you've used a wrong word that's spelled correctly. Read what you've written — you never know what you'll find.

Infect your friends and colleagues with viruses

Some viruses spread so quickly that you can't avoid passing them on, but there's no excuse for spreading an old virus. Update your virus definitions frequently.

Omit someone important from the recipient list

Always, always, always read the recipient list before you click Send. Remove anyone who doesn't really belong there; make sure everyone who does belong is there. Substitute selected individuals for group lists to further focus your message. See "Emailstorming."

Mistype an email address

Mistyping is an alternative way to omit someone from the recipient list. See above.

Forget to click Send

Clicking Send is an important step. Periodically check your outbox — most of us have some unsent messages. Get rid of them, either by sending them, deleting them, or filing them.

Believe that since you received no reply, you're being ignored

Maybe you are being ignored, but silence isn't proof, especially when email is involved. Unless you requested a "return receipt," you don't know for sure that the recipient received what you sent. Maybe you forgot to click Send. Check your outbox to see that it went out, and try resending. Feeling insulted won't help.

Expect that email can be the primary channel of communication for a geographically dispersed team

This is an unrealistic expectation, usually driven by hopes of limiting travel expenses. To work well together, people need to meet face-to-face occasionally. See "Dispersity Adversity," Point Lookout for November 6, 2002.

If you do some of these, and you'd like to stop, tack this list on your wall. Track how often you catch yourself doing (or not doing) them. Use the energy you get from your successes to focus attention on the ones you want to stop.   First issue in this series    Next issue in this series   Top    Next Issue

Are you so buried in email that you don't even have time to delete your spam? Do you miss important messages? So many of the problems we have with email are actually within our power to solve, if we just realize the consequences of our own actions. Read 101 Tips for Writing and Managing Email to learn how to make peace with your inbox. Order Now!

And if you have organizational responsibility, you can help transform the culture to make more effective use of email. You can reduce volume while you make content more valuable. You can discourage email flame wars and that blizzard of useless if well-intended messages from colleagues and subordinates. Read Where There's Smoke There's Email to learn how to make email more productive at the organizational scale — and less dangerous. Order Now!

Reader Comments

Bob Leigh

In many cases, getting the return receipt back only indicates that a computer received what you sent. Which computer? It might be a department-wide or company-wide mail server, or it might be the computer on the recipient's desk. But getting the receipt back does not tell you whether or not the recipient actually opened or read what you sent.

Your comments are welcome

Would you like to see your comments posted here? rbrenDJpmhgyaDTwBQXkhner@ChacmGoYuzfZpOvDQdRkoCanyon.comSend me your comments by email, or by Web form.

About Point Lookout

Thank you for reading this article. I hope you enjoyed it and found it useful, and that you'll consider recommending it to a friend.

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Forthcoming issues of Point Lookout

Coming May 14: Working with the Overconfident

A cognitive bias known as the Overconfidence Effect causes us to overestimate the reliability of our judgments. Decisions we make based on those judgments are therefore suspect. But there are steps we can take to make our confidence levels more realistic, and thus make our decisions more reliable. Available here and by RSS on May 14.

And on May 21: Mismanaging Project Managers

Most organizations hold project managers accountable for project performance. But they don't grant those project managers control of needed resources. Nor do they hold project sponsors or other senior managers accountable for the consequences of their actions when they interfere with project work. Here's a catalog of behaviors worth looking at. Available here and by RSS on May 21.

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