Point Lookout
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Archive of Past Issues

Writing and Managing Email

Here are links to the previous issues of Point Lookout that touch on writing and managing email. Bookmark this page. Or browse the Point Lookout archive by date. Subscribe now.

An empty officeComing December 2: Anticipating Absence: Why
Knowledge workers are scientists, engineers, physicians, attorneys, and any other professionals who "think for a living." When they suddenly become unavailable because of the Coronavirus Pandemic, substituting someone else to carry on for them can be problematic, because skills and experience are not enough. Available here and by RSS on December 2.
A plastic owl, used as a deterrent of unwanted birds and rodentsAnd on December 9: Anticipating Absence: How
Knowledge workers are professionals who "think for a living." When they suddenly become unavailable because of the pandemic, we consider substituting someone else. But substitutes need much more than skills and experience to succeed. Available here and by RSS on December 9.

Other topical archives:

October 28, 2020

A spiral notebook, a pencil, and a mobile deviceNotes to Self
Many of us jot important reminders to ourselves on sticky notes, used envelopes, scraps of paper, and whatnot. Often we misplace these notes, or later find them too late to serve their purposes. Here's a low-tech alternative that works better for some.

June 10, 2020

Kitty Genovese, in a mug shot created by the Queens, New York, police department after her arrest on a bookmaking charge in 1961They Don't Reply to My Email
Ever have the experience of sending an email message to someone, asking for information or approval or whatever, and then waiting for a response that comes only too late? Maybe your correspondent is an evil loser, but maybe not. Maybe the problem is in your message.

March 28, 2018

A tangle of cordageFour Overlooked Email Risks: II
Email exchanges are notorious for exposing groups to battles that would never occur in face-to-face conversation. But email has other limitations, less-often discussed, that make managing dialog very difficult. Here's Part II of an exploration of some of those risks.

March 21, 2018

Three gears in a configuration that's inherently locked upFour Overlooked Email Risks: I
Working together to resolve issues or make decisions in email is fraught with risk. Most discussions of these risks emphasize using etiquette to manage emotional content. But email has other limitations, less-often discussed, that make managing email exchanges very difficult.

February 20, 2013

William Tecumseh Sherman as a major general in May 1865On Badly Written Email
Even those who aren't great writers do occasionally write clearly, just by chance. But there are some who consistently produce unintelligible email messages. Why does this happen?

June 11, 2008

Boston in 1826Inbox Bloat Recovery
If you have more than ten days of messages in your inbox, you probably consider it to be bloated. If it's been bloated for a while, you probably want to clear it, but you've tried many times, and you can't. Here are some effective suggestions.

May 4, 2005

Thor's Hammer, Bryce Canyon National Park, Utah, USAEmail Antics: IV
Nearly everyone I know complains that email is a real time waster. Yet much of the problem results from our own actions. Here's Part IV of a little catalog of things we do that help waste our time.

April 6, 2005

Power poles after Hurricane Rita, 2005Email Ethics
Ethics is the system of right and wrong that forms the foundation of civil society. Yet, when a new technology arrives, explicitly extending the ethical code seems necessary — no matter how civil the society. And so it is with email.

January 14, 2004

Don't rely solely on your spell checkerEmail Antics: III
Nearly everyone complains that email is a time waster. Yet much of the problem results from our own actions. Here's Part III of a little catalog of things we do that help waste our time.

December 31, 2003

The three large pyramids at Giza, from left to right: Menkaure, Khafre, Khufu.Email Antics: II
Nearly everyone complains that email is a time waster. Yet much of the problem results from our own actions. Here's Part II of a little catalog of things we do that help waste our time.

December 17, 2003

An early Swedish dial phone ca. 1876Email Antics: I
Nearly everyone I know complains that email is a time waster. Yet much of the problem results from our own actions. If you're looking around for some New Year's resolutions to make, here are some ideas, in this Part I of a little catalog of things we do that help waste our time.

July 16, 2003

A stormEmailstorming
Most of us get too much email. Some is spam, but even if we figured out how to eliminate spam, most would still agree that we get too much email. What's happening? And what can we do about it?

September 5, 2001

A bumper stickerEmail Happens
Email is a wonderful medium for some communications, and extremely dangerous for others. What are its limitations? How can we use email safely?

May 23, 2001

A shouting matchAvoid Typing Under the Influence
When we communicate, we can't control how other people interpret our communications. Accidental offense is inevitable, and email is especially likely to produce examples of this problem. What can we do as members of electronic communities when trouble erupts?

February 7, 2001

Hard at WorkThe Tweaking CC
When did you last receive an email message with a "tweaking CC"? Probably yesterday. A tweaking CC is usually a CC to your boss or possibly the entire known universe, designed to create pressure by exposing embarrassing information.

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