Maria opened her inbox one morning and found, among the usual meeting announcements, deadline reminders, and spam, a message from Ken. Ken and Maria had had some difficulties, and a low-grade feud had been simmering for some time. So when Maria saw Ken's name, she felt a twinge. His messages were never good news. And this one certainly wasn't.
"I need your input for the quarterly report by Friday," Ken reminded her. That was fine. But he went on, "I hope you'll make the deadline this quarter." Less fine. And he had CC'd her boss. Definitely not fine.
Ken's message to Maria contained a "tweaking CC," which is a CC to someone whom the sender believes has influence or power over the recipient. The tweaking CC is designed to intimidate.
We use the tweaking CC when we want to rattle people, by tattling on them or informing on them [Brenner 2006]. When used artfully, the tweaking CC provides cover to the sender, who can claim that the CCs were included only to keep everyone in the loop. Usually, this "FYI veil" is pretty thin — everyone can see right through it, except perhaps the sender.
When you receive a message with a tweaking CC, remember:
- It's possible that the message you're looking at doesn't have a tweaking CC. Maybe the sender added the CCs for some other reason that you don't know about.
- Tweaking CCs hurt. Let yourself feel the hurt. Denying the hurt will only cause you more grief later. Get support if you need it.
- The sender is in pain, too. The sender's self-esteem is low. Senders of tweaking CCs often feel that it would not be enough to simply let you know that something is amiss — it's necessary to tell someone really powerful.
- Taking any action at all within the first hour or two is unwise — you're very likely to make things worse.
- Defending yourself gives credibility to the sender.
- Defending yourself in email is risky because emails are so easily misunderstood.
powerlessWhat about Maria? She went for a 20-minute walk. Later, she dropped in on her boss. She explained that she regarded the email from Ken as a tweaking CC. Her boss instantly recognized what she meant by the term, and told her that when he received the message he recognized it as such. He asked Maria if she wanted anything done about Ken's behavior, but Maria declined the offer, saying that since all was well between the two of them, she felt better, and she would find a way to work things out with Ken.
Are you so buried in email that you don't even have time to delete your spam? Do you miss important messages? So many of the problems we have with email are actually within our power to solve, if we just realize the consequences of our own actions. Read 101 Tips for Writing and Managing Email to learn how to make peace with your inbox. Order Now!
And if you have organizational responsibility, you can help transform the culture to make more effective use of email. You can reduce volume while you make content more valuable. You can discourage email flame wars and that blizzard of useless if well-intended messages from colleagues and subordinates. Read Where There's Smoke There's Email to learn how to make email more productive at the organizational scale — and less dangerous. Order Now!
Your comments are welcomeWould you like to see your comments posted here? rbrenmhXARWRMUvVyOdHlner@ChacxgDmtwOKrxnripPCoCanyon.comSend me your comments by email, or by Web form.
About Point Lookout
Thank you for reading this article. I hope you enjoyed it and found it useful, and that you'll consider recommending it to a friend.
Support Point Lookout by joining the Friends of Point Lookout, as an individual or as an organization.
Do you face a complex interpersonal situation? Send it in, anonymously if you like, and I'll give you my two cents.
More articles on Emotions at Work:
- Getting Home in Time for Dinner
- Some of us are fortunate — we work for companies that make sure they have enough people to do
all the work. Yet, we still work too many hours. We overwork ourselves by taking on too much, and then
we work long hours to get it done. If you're an over-worker, what can you do about it?
- The prevalence of overwork has increased with the depth of the global recession, in part because employers
are demanding more, and in part because many must now work longer hours to make ends a little closer
to meeting. Overwork is dangerous. Here are some suggestions for dealing with it.
- Why Scope Expands: II
- The scope of an effort underway tends to expand over time. Why do scopes not contract just as often?
One cause might be cognitive biases that make us more receptive to expansion than contraction.
- Face-Off Negotiations
- In difficult face-to-face negotiations — or any face-to-face negotiations — seating arrangements
do matter. Here's an exploration of one common seating pattern.
- Regaining Respect from Others
- When you feel that a colleague has lost professional respect for you — or never really had respect
for you — what can you do about it? Check your conclusions, check whether it's about you, and
ask for a dialog.
Forthcoming issues of Point Lookout
- Coming January 22: Disjoint Awareness: Bias
- Some cognitive biases can cause people in collaborations to have inaccurate understandings of what each other is doing. Confirmation bias and self-serving bias are two examples of cognitive biases that can contribute to disjoint awareness in some situations. Available here and by RSS on January 22.
- And on January 29: Higher-Velocity Problem Definition
- Typical approaches to shortening time-to-market for new products usually involve accelerating problem solving. Accelerating problem definition can also help. Available here and by RSS on January 29.
I offer email and telephone coaching at both corporate and individual rates. Contact Rick for details at rbrenmhXARWRMUvVyOdHlner@ChacxgDmtwOKrxnripPCoCanyon.com or (650) 787-6475, or toll-free in the continental US at (866) 378-5470.
Get the ebook!
Past issues of Point Lookout are available in six ebooks:
- Get 2001-2 in Geese Don't Land on Twigs (PDF, )
- Get 2003-4 in Why Dogs Wag (PDF, )
- Get 2005-6 in Loopy Things We Do (PDF, )
- Get 2007-8 in Things We Believe That Maybe Aren't So True (PDF, )
- Get 2009-10 in The Questions Not Asked (PDF, )
- Get all of the first twelve years (2001-2012) in The Collected Issues of Point Lookout (PDF, )
Are you a writer, editor or publisher on deadline? Are you looking for an article that will get people talking and get compliments flying your way? You can have 500 words in your inbox in one hour. License any article from this Web site. More info
- The Power Affect: How We Express Our Personal Power
Many people who possess real organizational power have a characteristic demeanor. It's the way they project their presence. I call this the power affect. Some people — call them power pretenders — adopt the power affect well before they attain significant organizational power. Unfortunately for their colleagues, and for their organizations, power pretenders can attain organizational power out of proportion to their merit or abilities. Understanding the power affect is therefore important for anyone who aims to attain power, or anyone who works with power pretenders. Read more about this program.