Last time we looked at deceptions involved in faking calls, circumventing personal cell phone bans, and borrowing phones. Here is Part II of our catalog of telephonic deceptions.
- Faux hang-ups
- In these days of frequently broken cellular connections, we've all become accustomed to interrupted conversations. Usually, broken connections are due to malfunctions. But some people have taken advantage of the situation by actually terminating calls they no longer wish to continue. To avoid paying a social price if they do it angrily, they break the connection while they themselves are speaking calmly, as if engaged in the conversation. Their conversation partners then assume that the broken connection is a mishap, but the conversation breakers don't renew the connection, and they don't pick up if their partners try to renew.
- Common mistakes: breaking the connection while the other person is speaking, or breaking it while audibly angry.
- Background sounds made to order
- Background sounds might not be what they seem. You can buy recordings of background sounds from airports, train stations, busy streets, traffic jams, sports events, arguing kids, and more. There are even apps for recording your own custom background sounds, to ensure, for example, that flight number announcements match what they are supposed to be, or that the arguing kids are actually your kids.
- Common mistakes: re-using a recorded background sound once too often with the same person, or using a busy airport background when the airport in question is actually closed by weather or mishap.
- Caller ID spoofing
- Caller ID spoofing In telephone conversations,
background sounds might not
be what they seemwas the key technique used by the hackers working for News of the World. Using a paid service, the call initiator provides two phone numbers — the number to call, and the spoofed caller ID. The service then places the call to the first number in such a manner that it appears to have been originated from the second. This deception can make a call appear to come from a phone different from the originator's phone. Thus, for example, the originator can appear to be calling from work when actually calling from his or her mobile phone. If the originator's work phone is forwarded to his or her mobile phone, not even an immediate callback will unwrap the deception.
- Common mistake: failing to control the background sounds of the originator's location well enough to match the location of the spoofed phone.
Caller ID spoofing can present real security concerns. For example, in the News of the World scandal, Caller ID spoofing gave abusers access to voice mailboxes that were not protected by password access. Most voicemail systems do provide this option, but most users never turn it on. Is your voice mailbox protected by a password? First in this series Top Next Issue
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More articles on Workplace Politics:
- When Others Curry Favor
- When peers curry favor with the boss, many of us feel contempt, an urge for revenge, anger, or worse.
Trying to stop those who curry favor probably isn't an effective strategy. What is?
- Managing Pressure: The Unexpected
- When projects falter, we expect demands for status and explanations. What's puzzling is how often this
happens to projects that aren't in trouble. Here's Part II of a catalog of strategies for managing
- How to Stop Being Overworked: I
- If you feel overworked, you probably are. Here are some tactics for those who want to bring an end to
it, or at least, lighten the load.
- Getting Into the Conversation
- In well-facilitated meetings, facilitators work hard to ensure that all participants have opportunities
to contribute. The story is rather different for many meetings, where getting into the conversation
can be challenging for some.
- How to Deal with Holding Back
- When group members voluntarily restrict their contributions to group efforts, group success is threatened
and high performance becomes impossible. How can we reduce the incidence of holding back?
Forthcoming issues of Point Lookout
- Coming February 28: Checklists: Conventional or Auditable
- Checklists help us remember the steps of complex procedures, and the order in which we must execute them. The simplest form is the conventional checklist. But when we need a record of what we've done, we need an auditable checklist. Available here and by RSS on February 28.
- And on March 6: Six More Insights About Workplace Bullying
- Some of the lore about dealing with bullies at work isn't just wrong — it's harmful. It's harmful in the sense that applying it intensifies the bullying. Here are six insights that might help when devising strategies for dealing with bullies at work. Example: Letting yourself be bullied is not a thing. Available here and by RSS on March 6.
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