Last time we looked at deceptions involved in faking calls, circumventing personal cell phone bans, and borrowing phones. Here is Part II of our catalog of telephonic deceptions.
- Faux hang-ups
- In these days of frequently broken cellular connections, we've all become accustomed to interrupted conversations. Usually, broken connections are due to malfunctions. But some people have taken advantage of the situation by actually terminating calls they no longer wish to continue. To avoid paying a social price if they do it angrily, they break the connection while they themselves are speaking calmly, as if engaged in the conversation. Their conversation partners then assume that the broken connection is a mishap, but the conversation breakers don't renew the connection, and they don't pick up if their partners try to renew.
- Common mistakes: breaking the connection while the other person is speaking, or breaking it while audibly angry.
- Background sounds made to order
- Background sounds might not be what they seem. You can buy recordings of background sounds from airports, train stations, busy streets, traffic jams, sports events, arguing kids, and more. There are even apps for recording your own custom background sounds, to ensure, for example, that flight number announcements match what they are supposed to be, or that the arguing kids are actually your kids.
- Common mistakes: re-using a recorded background sound once too often with the same person, or using a busy airport background when the airport in question is actually closed by weather or mishap.
- Caller ID spoofing
- Caller ID spoofing In telephone conversations,
background sounds might not
be what they seemwas the key technique used by the hackers working for News of the World. Using a paid service, the call initiator provides two phone numbers — the number to call, and the spoofed caller ID. The service then places the call to the first number in such a manner that it appears to have been originated from the second. This deception can make a call appear to come from a phone different from the originator's phone. Thus, for example, the originator can appear to be calling from work when actually calling from his or her mobile phone. If the originator's work phone is forwarded to his or her mobile phone, not even an immediate callback will unwrap the deception.
- Common mistake: failing to control the background sounds of the originator's location well enough to match the location of the spoofed phone.
Caller ID spoofing can present real security concerns. For example, in the News of the World scandal, Caller ID spoofing gave abusers access to voice mailboxes that were not protected by password access. Most voicemail systems do provide this option, but most users never turn it on. Is your voice mailbox protected by a password? First in this series Top Next Issue
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More articles on Workplace Politics:
- Things We Believe That Maybe Aren't So True
- Maxims and rules make life simpler by eliminating decisions. And they have a price: they sometimes foreclose
options that would have worked better than anything else. Here are some things we believe in maybe a
little too much.
- Managing Risk Revision
- Prudent risk management begins by accepting the possibility that unpleasant events might actually happen.
But when organizations try to achieve goals that are a bit out of reach, they're often tempted to stretch
resources by revising or denying risks. Here's a tactic for managing risk revision.
- Communication Traps for Virtual Teams: I
- Virtual teams encounter difficulties that rarely confront face-to-face teams. What special challenges
do they face, and what can we do about them?
- The End-to-End Cost of Meetings: III
- Many complain about attending meetings. Certainly meetings can be maddening affairs, and they also cost
way more than most of us appreciate. Understanding how much we spend on meetings might help us get control
of them. Here's Part III of a survey of some less-appreciated costs.
- Congruent Decision-Making: II
- Decision-makers who rely on incomplete or biased information are more likely to make decisions that
don't fit the reality of their organizations. Here's Part II of a framework for making decisions that fit.
Forthcoming issues of Point Lookout
- Coming December 18: The Trap of Beautiful Language
- As we assess the validity of others' statements, we risk making a characteristically human error — we confuse the beauty of their language with the reliability of its meaning. We're easily thrown off by alliteration, anaphora, epistrophe, and chiasmus. Available here and by RSS on December 18.
- And on December 25: Disjoint Awareness
- In collaborations, awareness of how our own work might interfere with the work of others is essential. Unless our awareness of others' work — and their awareness of ours — matches reality, the collaboration's objective is at risk. Available here and by RSS on December 25.
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- The Power Affect: How We Express Our Personal Power
Many people who possess real organizational power have a characteristic demeanor. It's the way they project their presence. I call this the power affect. Some people — call them power pretenders — adopt the power affect well before they attain significant organizational power. Unfortunately for their colleagues, and for their organizations, power pretenders can attain organizational power out of proportion to their merit or abilities. Understanding the power affect is therefore important for anyone who aims to attain power, or anyone who works with power pretenders. Read more about this program.
Beware any resource that speaks of "winning" at workplace politics or "defeating" it. You can benefit or not, but there is no score-keeping, and it isn't a game.