
Rapids in a northern stream. Rapids occur because the stream flow is too great for the geometry and slope of the channel. In such conditions, the flow can actually alter the channel itself. At lower volumes, the stream would flow more "gently" with less turbulence. Something analogous happens in organizations that try to push too much "production" through their systems. Turbulence breaks out, in the form of unpredictable and unanticipated events, which makes managing the organization more difficult, and which can also damage the organization itself. By reducing production goals, the organization becomes more manageable, requiring less effort from management per unit of production.
Many organizations are under pressure to increase revenue, to achieve or maintain market leadership, or to reach any of dozens of organizational goals. To respond, some launch initiatives they feel will meet the challenges they face. Often, they take on too much. Let's explore the consequences of so doing.
- Strategic blur
- If an organization is running only one project, strategic focus is assured. With each additional active project, the risk of loss of focus increases. The best-run organizations manage this risk by reviewing each new project for consistency with current strategy. Although waivers are granted now and then, they do maintain strategic focus — at first.
- Inevitably, some projects stumble. They take longer than planned. In some cases, after the organization adopts a new high-level strategy, or amends the current strategy, some projects that were formerly consistent with organizational strategy no longer are, because the strategy on which they rested has migrated out from under them. Yet, we don't cancel these holdover projects, for various reasons: the sunk cost effect, Hofstadter's Law [Hofstadter 1989], or power politics, to name a few common mechanisms.
- Executing the newly adopted or newly amended strategy usually requires chartering new projects. When holdover projects are already in place, portfolio bloat can develop, along with strategic blur, the opposite of strategic focus. Strategic blur also afflicts the organization's customers, who, upon examining the projected stream of offerings, might have even more difficulty discerning the organization's strategy than the company's leaders have expressing it.
- Resource contention
- Development projects require human, financial, and infrastructural resources. As active projects increase in number, their needs can sometimes collide, because resources might not be available on demand. For example, if we decide to hire all the people we need, bottlenecks might develop in the hiring and onboarding apparatus.
- Resource sharing When organizations try to push
too much "production" through
their systems, turbulence breaks
out in the form of unpredictable
and unanticipated eventsusually resolves resource contention, but it can create problems of its own. For example, to share human resources (people), we assign them to multiple projects — two, three, five — I've known people who were managing more than 20 active projects. Daily life for people serving multiple projects can be a staccato stream of interruptions, messages sent and received through various media, and endless meetings. - In "Recovering Time: I," Point Lookout for February 23, 2005, I explored these conditions and their attendant high costs. Individual performance and output quality can suffer. Managing this risk with quiet hours and other techniques usually yields positive though disappointing results, because such strategies address the symptoms of the problem, rather than its cause. The primary cause: too many projects.
Rules of thumb regarding numbers of projects per capita are legion, and of limited value, because project work is too varied for such simplistic dogma. Determine a number of projects that works well enough for your organization, and strive to reduce it.
We'll continue next time, examining some less commonly considered risks of running too many projects. Next in this series Top
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Footnotes
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Related articles
More articles on Personal, Team, and Organizational Effectiveness:
Games for Meetings: IV
- We spend a lot of time and emotional energy in meetings, much of it engaged in any of dozens of ritualized
games. Here's Part IV of a little catalog of some of our favorites, and what we could do about them.
Help for Asking for Help
- When we ask for help, from peers or from those with organizational power, we have some choices. How
we go about it can determine whether we get the help we need, in time for the help to help.
Take Any Seat: II
- In meetings, where you sit in the room influences your effectiveness, both in the formal part of the
meeting and in the milling-abouts that occur around breaks. You can take any seat, but if you make your
choice strategically, you can better maintain your autonomy and power.
The Deck Chairs of the Titanic: Obvious Waste
- Among the most futile and irrelevant actions ever taken in crisis is rearranging the deck chairs of
the Titanic, which, of course, never actually happened. But in the workplace, we engage in
activities just as futile and irrelevant, often outside our awareness. Recognition is the first step
to prevention.
How to Avoid Getting What You Want
- Why would you want to know how to avoid getting what you want? Well, suppose you had perfected ways
of avoiding getting what you want, but you weren't aware that you were doing it. This one's for you.
See also Personal, Team, and Organizational Effectiveness and Project Management for more related articles.
Forthcoming issues of Point Lookout
Coming April 21: Choice-Supportive Bias
- Choice-supportive bias is a cognitive bias that causes us to evaluate our past choices as more fitting than they actually were. The erroneous judgments it produces can be especially costly to organizations interested in improving decision processes. Available here and by RSS on April 21.
And on April 28: The Self-Explanation Effect
- In the learning context, self-explanation is the act of explaining to oneself what one is learning. Self-explanation has been shown to increase the rate of acquiring mastery. The mystery is why we don't structure knowledge work to exploit this phenomenon. Available here and by RSS on April 28.
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people who possess real organizational power have a characteristic demeanor. It's the way they project their presence. I call this the power affect. Some people — call them power pretenders — adopt the power affect well before they attain significant organizational power. Unfortunately for their colleagues, and for their organizations, power pretenders can attain organizational power out of proportion to their merit or abilities. Understanding the power affect is therefore important for anyone who aims to attain power, or anyone who works with power pretenders. Read more about this program.
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Webinar, sponsored by Technobility
Webinar Series. PMI members can earn 1.0 Category 'A' PDU by viewing this program. View this program now.
- A recording of a program presented June 29, 2017, Monthly
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Decis
ion-makers in modern organizations commonly demand briefings in the form of bullet points or a series of series of bullet points. But this form of presentation has limited value for complex decisions. We need something more. We actually need to think. Briefers who combine the bullet-point format with a variety of persuasion techniques can mislead decision-makers, guiding them into making poor decisions. Read more about this program.
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Webinar Series. PMI members can earn 1.0 Category 'A' PDU by viewing this program. View this program now.
- A recording of a program presented June 24, 2020, Monthly
Webinar, sponsored by Technobility
Webinar Series. PMI members can earn 1.0 Category 'A' PDU by viewing this program. View this program now.
- A recording of a program presented June 24, 2020, Monthly
Webinar, sponsored by Technobility
Webinar Series. PMI members can earn 1.0 Category 'A' PDU by viewing this program. View this program now.
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