The tension between the inherent uniqueness of projects, and the need to formulate policy that applies to all projects, makes governance of project-oriented organizations challenging. For every policy proposed, it's easy to construct rare but potentially expensive scenarios in which compliance with policy leads to consequences that conflict with policy objectives. Here are four such scenarios, actually captured in the wild.
- A fast-moving desktop application software company with a fairly formal software development process acquires a smaller, entrepreneurial company with a hot product for mobile devices and a very informal development process. The acquired product team is directed to follow the acquiring company's formal process. It must develop a test plan, but it lacks the staff to do the work, and its request to hire three additional testing professionals has been rejected. To ensure compliance with the mandate, the acquiring company then assigns someone who knows little about testing mobile device software to write the test plan. The result is as horrendous as it is predictable.
- The project hasFor every policy proposed, it's
easy to construct rare but
potentially expensive scenarios
in which compliance with policy
leads to consequences that
conflict with policy objectives been slipping, and another slip seems likely, but not inevitable. To avoid being forced to announce another slip, on Wednesday afternoon Management orders an emergency project status review (EPSR) to be held at an all-day Saturday meeting. All work halts immediately, as everyone fires up PowerPoint to prepare slides for the EPSR. The loss of three days work makes another project slip inevitable.
- To monitor project health, bi-weekly status reports are required for all projects that are approved for spending against a budget. This includes some projects in which little activity occurs because they're waiting for some other effort's deliverables to arrive. In fact, the only activity that occurs in these projects is writing the bi-weekly status reports, which only adds to the data blizzard that buries the people who must review the reports, making it more difficult for them to monitor the health of projects.
- To reduce expenses, the company decides to run "lean and mean." It tracks skills utilization data to ensure that people with skills that are in high demand — and who are therefore compensated at rates above market — are actually using those skills in the projects to which they're assigned. Consequently, people with high-value skills are usually allocated to several projects. Those project managers must then coordinate schedules to avoid over-allocating people with high-value skills. But projects rarely keep to schedule, because, um, they're projects. When schedules change abruptly, the people with high-value skills become bottlenecks, and project schedule chaos ripples through the organization. These delays can cause significant lost revenue opportunities, vastly larger than the savings that were supposed to come from running "lean and mean."
Are your projects always (or almost always) late and over budget? Are your project teams plagued by turnover, burnout, and high defect rates? Turn your culture around. Read 52 Tips for Leaders of Project-Oriented Organizations, filled with tips and techniques for organizational leaders. Order Now!
Your comments are welcomeWould you like to see your comments posted here? rbrennJPqRoiwBimhBqbxner@ChacgsbINkLMOCwPEBILoCanyon.comSend me your comments by email, or by Web form.
About Point Lookout
Thank you for reading this article. I hope you enjoyed it and found it useful, and that you'll consider recommending it to a friend.
Support Point Lookout by joining the Friends of Point Lookout, as an individual or as an organization.
Do you face a complex interpersonal situation? Send it in, anonymously if you like, and I'll give you my two cents.
More articles on Personal, Team, and Organizational Effectiveness:
- How we deal with adversity can make the difference between happiness and something else. And how we
deal with adversity depends on how we see it.
- Risk Management Risk: I
- Risk Management Risk is the risk that a particular risk management plan is deficient. It's often overlooked,
and therefore often unmitigated. We can reduce this risk by applying some simple procedures.
- Creating Toxic Conflict: I
- Many managers seem to operate as if their primary goal is to create toxic conflict among their subordinates.
Here's a collection of methods for sowing toxic conflict that can help bad managers become worse managers.
- Creating Toxic Conflict: II
- Some supervisors seem to behave as if part of their job description is creating toxic conflict among
their subordinates. It isn't really, of course, but here's a collection of methods bad managers use
that make trouble.
- How to Get Overwhelmed
- Here's a field manual for those who want to get overwhelmed by all the work they have to do. If you're
already overwhelmed, it might explain how things got that way.
Forthcoming issues of Point Lookout
- Coming November 14: The Goal Is Not the Path
- Sometimes, when reaching a goal is more difficult than we thought at first, instead of searching for another way to get there, we adjust the goal. There are alternatives. Available here and by RSS on November 14.
- And on November 21: Make Suggestions Privately
- Suggesting a better way of doing things can sometimes backfire surprisingly and intensely. Making suggestions privately reduces that risk, but introduces a different risk. Available here and by RSS on November 21.
I offer email and telephone coaching at both corporate and individual rates. Contact Rick for details at rbrenXIFLyKrIHOZivfnIner@ChacEfxVIIvjLESZyhSwoCanyon.com or (650) 787-6475, or toll-free in the continental US at (866) 378-5470.
Get the ebook!
Past issues of Point Lookout are available in six ebooks:
- Get 2001-2 in Geese Don't Land on Twigs (PDF, USD 11.95)
- Get 2003-4 in Why Dogs Wag (PDF, USD 11.95)
- Get 2005-6 in Loopy Things We Do (PDF, USD 11.95)
- Get 2007-8 in Things We Believe That Maybe Aren't So True (PDF, USD 11.95)
- Get 2009-10 in The Questions Not Asked (PDF, USD 11.95)
- Get all of the first twelve years (2001-2012) in The Collected Issues of Point Lookout (PDF, USD 28.99)
Are you a writer, editor or publisher on deadline? Are you looking for an article that will get people talking and get compliments flying your way? You can have 500 words in your inbox in one hour. License any article from this Web site. More info
- The Power Affect: How We Express Our Personal Power
- Many people who possess real organizational power have a characteristic demeanor. It's the way they project their presence. I call this the power affect. Some people — call them power pretenders — adopt the power affect well before they attain significant organizational power. Unfortunately for their colleagues, and for their organizations, power pretenders can attain organizational power out of proportion to their merit or abilities. Understanding the power affect is therefore important for anyone who aims to attain power, or anyone who works with power pretenders. Read more about this program.