You Have to Promise Not to Tell a Soul

Someone, sometime in the past month, has probably asked you, "If I tell you this, do you promise not to tell a soul?" If this has happened to you, you probably agreed. And it's reasonably likely that you later heard the same story in a slightly different form from somebody else, which meant that someone other than you was spreading the word. You were respecting a confidence, while others were out there blabbing.

That can be bad news. For example, in a largish meeting, someone might innocently ask if you know anything at all about a somewhat related subject. How do you respond? Do you deny all knowledge? Do you betray the confidence? If you deny all knowledge, you would be lying, and you risk appearing to be out of touch, or being caught in a lie. If you betray the confidence, you risk damaging a valuable friendship.

Distinguishing between personal issues and organizational issues helps. When someone confides in you about a personal matter, it's best to honor that confidence without reservation. But since organizational issues rarely stay "secret," organizational confidences are usually just early notifications. A promise not to ever repeat what you're about to be told can therefore become a serious liability. It's best to find ways to lend support to your confidant without jeopardizing your own political safety. What can you do?

Negotiate with your confidant in advance. Here are some protections you can request.

Time limit

Ask if you can be free to talk after some specific date. Try to narrow your vulnerability to a limited time window if you can.

Limited right to repeat

Organizational confidences
rarely stay secret for long.
Consider them early
notifications, and put limits
on your non-disclosure.

Ask if there are some people you can talk to. For example, your confidant might have spoken to others already, and talking to them might do no harm. Or it might be OK to talk to people who are distant enough from the immediate issue — your spouse or personal acquaintances outside the company, for example. Limit the "cone of silence" if you can.

Escape clauses

Let your confidant know that if you hear the information from any other source, then you'll feel free to discuss it, without attribution. Explain that if the information is out there, your denying knowledge of it could be a risk for you.

In time you'll find more risk reduction tactics. Send them to me and I'll post them.

By the way, this article isn't confidential. Feel free to talk about it with the next soul who says to you, "Don't tell a soul."  Top    Next Issue

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More Things I've Learned Along the Way

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See also Ethics at Work for more related articles.

Forthcoming issues of Point Lookout

Coming November 27: Implicit Interrogations

Investigations at work can begin with implicit interrogations — implicit because they're unannounced and unacknowledged. The goal is to determine what people did or knew without revealing that an investigation is underway. When asked, those conducting these interrogations often deny they're doing it. What's the nature of implicit interrogations? Available here and by RSS on November 27.

And on December 4: Implicit Interrogation Tactics

When one person tries surreptitiously to extract information from another at work, an implicit interrogation is taking place. Here are seven tactics that people use to interrogate others without revealing what they're doing. Available here and by RSS on December 4.

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