When they decided to take a break, Yvonne had been relieved at first. Heated meetings made her uncomfortable. But now the break was ending, and she worried that they'd just pick up where they left off. She was right to worry. Harvey began the festivities.
"But" is so common
that it carries with it
the baggage of abuse"I've given this some thought, and I still think that an investigation would be worth the risk. We should understand the problem before we try Jean's idea."
"But then we'll be three weeks in the hole," Jean replied, "and I could have used that time."
Harvey's turn: "True, but we're not sure your scheme will work. We don't know what the problem is."
Yvonne's hopes collapsed. They were back where they started, with Harvey and Jean endlessly batting the same objections back and forth.
The energy for repetitive debate has many sources. One source can be the participants' word choices. And one word that tends to set people off is "but." It seems tiny, neutral, and harmless. It isn't.
Probably "but" is the most popular form of issue raising. Because it's so common, it carries with it the baggage of abuse. It's often used as a tool for excessive discounting of counterbalancing issues. For instance, "Global warming would be bad, but so far, we still have winters." In this instance, the "but" elides the fact that the presence of winter doesn't contradict the global warming hypothesis.
In the workplace, we use "but" to refute or devalue the positions of others. A common form is "<Statement1> but <Statement2> and <Bad-Implication>". Even if our intention is to acknowledge Statement1, and then add Statement2, and possibly the Implication, the receiver might hear us as rejecting Statement1.
For example: "I really like the feature that turns lead into gold, but we can't afford the additional delay." The receiver of this statement can hear that alchemy is being excluded from the product, and might even feel personally devalued.
We do have alternatives to but.
- Replace "but" with "and"
- Although this often works, use it with care. It sometimes sounds forced, and it can be a transparent cloak for but:
- A: "If you had listened to me, we wouldn't be in this fix now."
- B: "Yes, and we'd be in a much worse place."
- Use other conjunctions
- "But" has many lower-risk siblings: although, yet, all the same, be that as it may, still, nevertheless, even so, however, that said, having said that, despite that. Because they are less used, their effects can be more benign.
- Raise questions
- Express your concerns directly: "I like the feature that turns lead into gold. I wonder, though — can we afford the additional delay?" Now you've nudged the group toward problem solving and away from oppositional debate.
Are you fed up with tense, explosive meetings? Are you or a colleague the target of a bully? Destructive conflict can ruin organizations. But if we believe that all conflict is destructive, and that we can somehow eliminate conflict, or that conflict is an enemy of productivity, then we're in conflict with Conflict itself. Read 101 Tips for Managing Conflict to learn how to make peace with conflict and make it an organizational asset. Order Now!
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More articles on Conflict Management:
- Hurtful Clichés: II
- Much of our day-to-day conversation consists of harmless clichés: "How goes it?" or
"Nice to meet you." Some other clichés aren't harmless, but they're so common that
we use them without thinking. Here's Part II of a series exploring some of these clichés.
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your mind. In most cases, it's wise to let it cross on through, all the way. Think of alternative ways out.
- The Advantages of Political Attack: I
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- New Ideas: Experimentation
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Forthcoming issues of Point Lookout
- Coming January 22: Disjoint Awareness: Bias
- Some cognitive biases can cause people in collaborations to have inaccurate understandings of what each other is doing. Confirmation bias and self-serving bias are two examples of cognitive biases that can contribute to disjoint awareness in some situations. Available here and by RSS on January 22.
- And on January 29: Higher-Velocity Problem Definition
- Typical approaches to shortening time-to-market for new products usually involve accelerating problem solving. Accelerating problem definition can also help. Available here and by RSS on January 29.
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- The Power Affect: How We Express Our Personal Power
Many people who possess real organizational power have a characteristic demeanor. It's the way they project their presence. I call this the power affect. Some people — call them power pretenders — adopt the power affect well before they attain significant organizational power. Unfortunately for their colleagues, and for their organizations, power pretenders can attain organizational power out of proportion to their merit or abilities. Understanding the power affect is therefore important for anyone who aims to attain power, or anyone who works with power pretenders. Read more about this program.
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