Performance review season in many organizations is now in full swing or just passed. As a tool of periodic reflection, performance reviews are a fine idea for accelerating employee development — in theory. But in practice, in most organizations that I've had contact with, performance reviews are downright toxic.
To understand why, let's consider the checkoff rating system often used for evaluating so-called soft skills. For instance, for evaluating listening skills, a performance review form might offer options such as these, usually ordered by desirability:
- Has serious difficulty listening to others' opinions and maintaining open, two-way communications.
- Has some difficulty listening to differing views and weighing them on their merits.
- Listens to others with an open mind; receptive to differing views.
- A very good listener, open to differing points of view; good two-way communications.
- Excellent listening skills, very receptive to new ideas; excellent two-way communications.
Typically, reviewers are directed to select a single option, and then append comments in a space provided.
Such systems presuppose that performance is a constant, independent of context, unaffected by circumstances, and capable of being evaluated according to a limited number of levels. Moreover, they assume that the reviewer's perspective is valid, and that with respect to the performance being evaluated, the reviewer is omniscient. For instance, although in the reviewer's experience the performer might not have been receptive to differing points of view, it's possible that the performer is being subjected to harassment by peers, outside the awareness of the reviewer. But the reviewer's knowledge of such contextual factors is not usually measured.
Checkoff It's shockingly naïve to believe
that a rich, varied, complex,
multi-dimensional concept like
performance can be captured
with a single number or
ordered index levelsystems like these serve two purposes. First, they standardize the reviewer's responses. In the event that the organization encounters a need to justify its human resource management decisions legally, as might occur, for instance, in a lawsuit, documentation containing well-crafted phrasing can provide helpful defense.
Second, checkoff systems dramatically reduce the reviewer's documentation burden, which has risen sharply as organizations have flattened. Checkoff systems provide a low-cost approach to documenting performance assessment.
It's shockingly naïve to believe that a rich, varied, complex, multi-dimensional concept like performance can be captured with a single number or ordered index level. Even when we decompose performance into supposedly orthogonal properties such as listening, communicating, job skills, total output, and so on, it is at best questionable to believe that we can attach a rating to each attribute and then use that data arithmetically to compose a meaningful overall rating result.
Still more shocking is the belief that we can compare the relative values to the organization of the performance of two individuals by comparing their ratings.
Those who create checkoff systems do indeed have something in mind, but it's more likely to be legal defense and performance review cost containment than it is employee development. Next in this series Top Next Issue
Are your projects always (or almost always) late and over budget? Are your project teams plagued by turnover, burnout, and high defect rates? Turn your culture around. Read 52 Tips for Leaders of Project-Oriented Organizations, filled with tips and techniques for organizational leaders. Order Now!
Your comments are welcomeWould you like to see your comments posted here? rbrenmhXARWRMUvVyOdHlner@ChacxgDmtwOKrxnripPCoCanyon.comSend me your comments by email, or by Web form.
About Point Lookout
Thank you for reading this article. I hope you enjoyed it and found it useful, and that you'll consider recommending it to a friend.
Support Point Lookout by joining the Friends of Point Lookout, as an individual or as an organization.
Do you face a complex interpersonal situation? Send it in, anonymously if you like, and I'll give you my two cents.
More articles on Personal, Team, and Organizational Effectiveness:
- No Surprises
- If you tell people "I want no surprises," prepare for disappointment. For the kind of work
that most of us do, surprises are inevitable. Still, there's some core of useful meaning in "I
want no surprises," and if we think about it carefully, we can get what we really need.
- Completism is the desire to create or acquire a complete set of something. In our personal lives, it
drives collectors to pay high prices for rare items that "complete the set." In business it
drives us to squander our resources in surprising ways.
- The prevalence of overwork has increased with the depth of the global recession, in part because employers
are demanding more, and in part because many must now work longer hours to make ends a little closer
to meeting. Overwork is dangerous. Here are some suggestions for dealing with it.
- Wacky Words of Wisdom
- Words of wisdom are so often helpful that many of them have solidified into easily remembered capsules.
We do tend to over-generalize them, though, and when we do, trouble follows. Here are a few of the more
- Meeting Troubles: Collaboration
- In some meetings, we collaborate not in reaching objectives, but in preventing our doing so. Here are
three examples of this pattern.
Forthcoming issues of Point Lookout
- Coming January 29: Higher-Velocity Problem Definition
- Typical approaches to shortening time-to-market for new products usually involve accelerating problem solving. Accelerating problem definition can also help. Available here and by RSS on January 29.
- And on February 5: Unrecognized Bullying: I
- Much workplace bullying goes unrecognized. Three reasons: (a) conventional definitions of bullying exclude much actual bullying; (b) perpetrators cleverly evade detection; and (c) cognitive biases skew our perceptions so we don't see bullying as bullying. Available here and by RSS on February 5.
I offer email and telephone coaching at both corporate and individual rates. Contact Rick for details at rbrenmhXARWRMUvVyOdHlner@ChacxgDmtwOKrxnripPCoCanyon.com or (650) 787-6475, or toll-free in the continental US at (866) 378-5470.
Get the ebook!
Past issues of Point Lookout are available in six ebooks:
- Get 2001-2 in Geese Don't Land on Twigs (PDF, )
- Get 2003-4 in Why Dogs Wag (PDF, )
- Get 2005-6 in Loopy Things We Do (PDF, )
- Get 2007-8 in Things We Believe That Maybe Aren't So True (PDF, )
- Get 2009-10 in The Questions Not Asked (PDF, )
- Get all of the first twelve years (2001-2012) in The Collected Issues of Point Lookout (PDF, )
Are you a writer, editor or publisher on deadline? Are you looking for an article that will get people talking and get compliments flying your way? You can have 500 words in your inbox in one hour. License any article from this Web site. More info
- The Power Affect: How We Express Our Personal Power
Many people who possess real organizational power have a characteristic demeanor. It's the way they project their presence. I call this the power affect. Some people — call them power pretenders — adopt the power affect well before they attain significant organizational power. Unfortunately for their colleagues, and for their organizations, power pretenders can attain organizational power out of proportion to their merit or abilities. Understanding the power affect is therefore important for anyone who aims to attain power, or anyone who works with power pretenders. Read more about this program.