
Barack Obama, 44th President of the United States, speaking in the East Room of the White House in 2010. The slow pace of Mr. Obama's speaking, whether making casual remarks or more formal pronouncements, enables him to take the care required of someone whose every word is parsed by thousands of pundits. But more important, it leaves him a reserve to escalate his pace and intensity when he comes to important points in his speeches. Record one of them and pay attention to tempo when you listen to it. Photo courtesy U.S. National Aeronautics and Space Administration.
When we participate in meetings, we tend to focus on the parts of our contributions that relate to the content of the discussion. Certainly content is important, but how those contributions fit into the discussion can be important, too. To determine fit, we must examine both the content of the contribution in relation to the rest of the conversation, and the flow of the exchange itself.
Here's a set of techniques for enhancing your influence in meetings.
- Leave the obvious remarks to others
- A contribution that's relatively obvious to most participants can create an impression that the contributor is less worth listening to than other contributors might be. That impression lasts beyond the present moment, leading others to attach lesser value to that contributor's offerings, even when he or she has something more valuable to say. To enhance your influence, leave the obvious remarks to others.
- Speak slowly
- When people want to contribute, some feel pressure to make their contributions quickly, minimizing the time taken. In a rush, they backtrack, misspeak, or forget important points. Avoid this trap. Speak carefully and slowly enough to get it right.
- Make notes if necessary
- Sometimes it's difficult to get a chance to speak. Perhaps many people are trying to enter the discussion, or the meeting is virtual, or the facilitator unskilled. When your turn comes, make it count. Use notes to help you remember the points you want to make. Nothing erodes influence like forgetting important points.
- Ask brilliant questions
- Contributions need not be definitive. Questions are contributions, too, especially when they stop the meeting in its tracks. See "Asking Brilliant Questions," Point Lookout for November 22, 2006, for more.
- Learn how not to be interrupted
- Being interrupted erodes the contributor's ability to influence the meeting. Usually we regard the interrupter as the cause of the interruption, but the person being interrupted can do much to prevent interruptions. See "Let Me Finish, Please," Point Lookout for January 22, 2003, for more.
- Deal with interruptions
- When interruptions do occur, To enhance your influence,
leave the obvious
remarks to otherstalking louder than the person interrupting is ineffective. Because interrupting others repeatedly is a performance issue, deal with it privately. Talk to the meeting lead if you aren't the lead, or talk to the interrupter if you are the lead. If things don't improve, escalate. - Get to the point
- Some begin their contributions by describing them, or by explaining how the idea came about. For instance, "I was thinking about this very issue as I was coming up the stairs from the lobby this morning, and this amazing insight came to me." Skip that stuff. Get to the point. Making the contribution eliminates the need to describe it. If people want to know how it originated, let them ask you.
Most important, build something impressive on what already exists. Unify the ideas of others, or crystallize what's already on the table. Help others see the way forward. Top
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Related articles
More articles on Personal, Team, and Organizational Effectiveness:
Please Remove My Appendix
- When an organization is experiencing problems with conflict, "pushback," or "blowback,"
managers often hire trainers to present programs on helpful topics. But self-diagnosis can be risky.
Often, there are more direct and focused options that can help more and cost less.
Discussion Distractions: I
- Meetings could be far more productive, if only we could learn to recognize and prevent the distractions
that lead us off topic and into the woods. Here is Part I of a small catalog of distractions frequently
seen in meetings.
Creating Toxic Conflict: II
- Some supervisors seem to behave as if part of their job description is creating toxic conflict among
their subordinates. It isn't really, of course, but here's a collection of methods bad managers use
that make trouble.
Performance Issues for Nonsupervisors
- If, in part of your job, you're a nonsupervisory leader, such as a team lead or a project manager, you
face special challenges when dealing with performance issues. Here are some guidelines for nonsupervisors.
Disjoint Awareness: Bias
- Some cognitive biases can cause people in collaborations to have inaccurate understandings of what each
other is doing. Confirmation bias and self-serving bias are two examples of cognitive biases that can
contribute to disjoint awareness in some situations.
See also Personal, Team, and Organizational Effectiveness and Effective Meetings for more related articles.
Forthcoming issues of Point Lookout
Coming May 25: On Reporting Noncompliance
- Regulating compliance with process design in organizations requires monitoring process usage. Typically, process monitors depend on reports by process participants. In blame-oriented cultures, fear of retribution can limit what these reports contain. Available here and by RSS on May 25.
And on June 1: Mental Accounting and Technical Debt
- In many organizations, technical debt has resisted efforts to control it. We've made important technical advances, but full control might require applying some results of the behavioral economics community, including a concept they call mental accounting. Available here and by RSS on June 1.
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