
Space Shuttle Columbia, during the launch of its final mission, STS-107, on January 16, 2003. The vehicle and all aboard were lost on reentry on February 1. An inverstigation board was convened, the Columbia Accident Investigation Board (CAIB), and among their findings was identification of a cultural pattern within NASA that led to mission managers systematically rejecting the advice of safety professionals. The CAIB had expected to find safety deeply involved at every level of Shuttle management, but it found instead that: "Safety and mission assurance personnel have been eliminated, careers in safety have lost organizational prestige, and the Program now decides on its own how much safety and engineering oversight it needs." Other priorities were found to outweigh safety, among them budgetary and political factors.
In your organization, you might discover that factors that are supposedly secondary actually are dominant. Photo courtesy U.S. National Aeronautics and Space Administration.
Rejecting advice from an expert in the domain in question can be tricky, especially if it was solicited. Tricky it may be, but human beings are oh so inventive. Here's a short catalog of techniques advice rejectors use to save themselves from victory and insert themselves between the jaws of defeat.
- Assert that the problem at hand is unique
- Assertions of uniqueness help rejectors by narrowing the field of qualified experts, potentially to zero. But even if all experts can't be eliminated, and advice cannot be avoided, asserting that the problem is unique can justify rejecting the advice.
- Uniqueness claims can center on almost anything. Examples include technology, unusual group dynamics, physical or financial scale, legal or international political issues, cultural clashes, and complexity.
- Sow suspicion of the motives of experts
- This tactic is most useful with respect to a specific expert, because research about the character and past activities of the expert can reveal material that can discredit or disqualify him or her. It almost always works, because everyone has a past, and the past can be "spun."
- Ruling out experts who have worked for competitors is a favored approach, because most have done so. Experts who have taken public positions on issues, and then changed those positions as they gained more experience, or as conditions evolved, might be doubted for having changed. Paradoxically, it is the expert who has never changed a public position who is the least likely to be able to adapt to changing conditions.
- Attack the characters of the experts
- Once the list of potential Rejecting advice from an expert
in the domain in question
can be tricky, especially if
it was solicitedexperts emerges, rejectors can begin to question the character and/or the expertise of the experts. Their goal is to disqualify any expert who might effectively threaten the rejectors' agenda. - Experts can be faulted for youth and lack of experience; for age and outmoded expertise; for excessive fame, fees, and caseload; for inadequate fame and inexperience; or for past forensic activity. Almost any charge is possible.
- Seduce with simplicity
- By claiming that the problem confronting the group is actually very simple, and susceptible to "common-sense approaches," the rejector attempts to seduce the group into believing that the expert's advice is at least unnecessary and possibly irrelevant.
- Claims of simplicity often include ridicule of those who advocate more nuanced views of the problem. If solving the problem is actually beyond the group's abilities, claims of simplicity, asserted confidently enough, can be very effective because of the Dunning-Kruger Effect. [Kruger & Dunning 1999]
Ironically, groups tend to be more susceptible to these tactics in the context of more difficult problems. The greater their dread of the problem, the more welcome is the rejector's message that experts are unnecessary, or that they have little to contribute. Rejection of advice is most likely when advice is needed most. First issue in this series
Top
Next Issue
Are your projects always (or almost always) late and over budget? Are your project teams plagued by turnover, burnout, and high defect rates? Turn your culture around. Read 52 Tips for Leaders of Project-Oriented Organizations, filled with tips and techniques for organizational leaders. Order Now!
More about the Dunning-Kruger Effect
The Paradox of Confidence [January 7, 2009]
- Most of us interpret a confident manner as evidence of competence, and a hesitant manner as evidence of lesser ability. Recent research suggests that confidence and competence are inversely correlated. If so, our assessments of credibility and competence are thrown into question.
Devious Political Tactics: More from the Field Manual [August 29, 2012]
- Careful observation of workplace politics reveals an assortment of devious tactics that the ruthless use to gain advantage. Here are some of their techniques, with suggestions for effective responses.
Overconfidence at Work [April 15, 2015]
- Confidence in our judgments and ourselves is essential to success. Confidence misplaced — overconfidence — leads to trouble and failure. Understanding the causes and consequences of overconfidence can be most useful.
Wishful Thinking and Perception: II [November 4, 2015]
- Continuing our exploration of causes of wishful thinking and what we can do about it, here's Part II of a little catalog of ways our preferences and wishes affect our perceptions.
Wishful Significance: II [December 23, 2015]
- When we're beset by seemingly unresolvable problems, we sometimes conclude that "wishful thinking" was the cause. Wishful thinking can result from errors in assessing the significance of our observations. Here's a second group of causes of erroneous assessment of significance.
Cognitive Biases and Influence: I [July 6, 2016]
- The techniques of influence include inadvertent — and not-so-inadvertent — uses of cognitive biases. They are one way we lead each other to accept or decide things that rationality cannot support.
The Paradox of Carefully Chosen Words [November 16, 2016]
- When we take special care in choosing our words, so as to avoid creating misimpressions, something strange often happens: we create a misimpression of ignorance or deceitfulness. Why does this happen?
Risk Acceptance: One Path [March 3, 2021]
- When a project team decides to accept a risk, and when their project eventually experiences that risk, a natural question arises: What were they thinking? Cognitive biases, other psychological phenomena, and organizational dysfunction all can play roles.
Cassandra at Work [April 13, 2022]
- When a team makes a wrong choice, and only a tiny minority advocated for what turned out to have been the right choice, trouble can arise when the error at last becomes evident. Maintaining team cohesion can be a difficult challenge for team leaders.
Embedded Technology Groups and the Dunning-Kruger Effect [March 12, 2025]
- Groups of technical specialists in fields that differ markedly from the main business of the enterprise that hosts them must sometimes deal with wrong-headed decisions made by people who think they know more about the technology than they actually do.
Footnotes
Your comments are welcome
Would you like to see your comments posted here? rbrenubcqSvusyBsQaEDwner@ChacfhuriyFKgDguTpuYoCanyon.comSend me your comments by email, or by Web form.About Point Lookout
Thank you for reading this article. I hope you enjoyed it and
found it useful, and that you'll consider recommending it to a friend.
This article in its entirety was written by a human being. No machine intelligence was involved in any way.
Point Lookout is a free weekly email newsletter. Browse the archive of past issues. Subscribe for free.
Support Point Lookout by joining the Friends of Point Lookout, as an individual or as an organization.
Do you face a complex interpersonal situation? Send it in, anonymously if you like, and I'll give you my two cents.
Related articles
More articles on Personal, Team, and Organizational Effectiveness:
Shooting Ourselves in the Feet
- When you give a demo to a small audience, there's a danger of overwhelming them in a behavior I call
"swarming." Here are some tips for terrific demos to small audiences.
A Review of Performance Reviews: Blindsiding
- Ever learn of a complaint about you for the first time at your performance review? If so, you were blindsided.
Reviews can be painful. Here are some guidelines for making them a little fairer.
Virtual Clutter: II
- Thorough de-cluttering at work involves more than organizing equipment and those piles of documents
that tend to accumulate so mysteriously. We must also address the countless nonphysical entities that
make work life so complicated — the virtual clutter.
Entry Intimidation
- Feeling intimidated about entering a new work situation can affect performance for both the new entrant
and for the group as a whole. Four trouble patterns related to entry intimidation are inadvertent subversion,
bullying, hat hanging, and defenses and sabotage.
Ten-Minute Training
- Despite decades of evolution of technology-assisted workplace learning, instructor-led classroom formats
remain the most popular and effective. Now perhaps videoconferencing can help to achieve that effectiveness
at lower cost.
See also Personal, Team, and Organizational Effectiveness and Personal, Team, and Organizational Effectiveness for more related articles.
Forthcoming issues of Point Lookout
Coming June 4: White-Collar Contractor Sabotage
- Modern firms in competitive, dynamic markets draw on many types of employer/employee relationships, including contractors. By providing privileges and perks preferentially among these different types, they risk creating a caldron of resentments that can reduce organizational effectiveness. Available here and by RSS on June 4.
And on June 11: More Things I've Learned Along the Way: VI
- When I gain an important insight, or when I learn a lesson, I make a note. Example: If you're interested in changing how a social construct operates, knowing how it came to be the way it is can be much less useful than knowing what keeps it the way it is. Available here and by RSS on June 11.
Coaching services
I offer email and telephone coaching at both corporate and individual rates. Contact Rick for details at rbrenubcqSvusyBsQaEDwner@ChacfhuriyFKgDguTpuYoCanyon.com or (650) 787-6475, or toll-free in the continental US at (866) 378-5470.
Get the ebook!
Past issues of Point Lookout are available in six ebooks:
- Get 2001-2 in Geese Don't Land on Twigs (PDF, )
- Get 2003-4 in Why Dogs Wag (PDF, )
- Get 2005-6 in Loopy Things We Do (PDF, )
- Get 2007-8 in Things We Believe That Maybe Aren't So True (PDF, )
- Get 2009-10 in The Questions Not Asked (PDF, )
- Get all of the first twelve years (2001-2012) in The Collected Issues of Point Lookout (PDF, )
Are you a writer, editor or publisher on deadline? Are you looking for an article that will get people talking and get compliments flying your way? You can have 500-1000 words in your inbox in one hour. License any article from this Web site. More info
Follow Rick
Recommend this issue to a friend
Send an email message to a friend
rbrenubcqSvusyBsQaEDwner@ChacfhuriyFKgDguTpuYoCanyon.comSend a message to Rick
A Tip A Day feed
Point Lookout weekly feed
