Problem solvers often begin by looking for new, innovative solutions, even though many solutions consist of innovative combinations of less-innovative pieces. But innovation can be as much or more in the way pieces are combined, rather than in the pieces themselves. Because this happens with such regularity, setting out to find solutions of this form can make problem-solvers more productive.
Many problem solutions are like found art, which is art created from objects that are not normally considered art. They might be everyday objects, like tires or chair legs. They might even be discarded or broken. By combining them in new ways, possibly with objects or materials that normally are considered art, the artist creates something that clearly is art.
Similarly, problem solutions sometimes consist of familiar elements of other solutions, possibly combined with truly new elements. Often, we come to these solutions only after failing to compose wholly new solutions. Here's a proposal: we might benefit by approaching problems from the beginning by searching for solutions that are hybrids of new and old.
Here are some suggestions for problem-solving using combinations of new and old solutions.
- Generate a catalog of old solutions
- Become a student of old solutions. Gather ideas that worked in the past to solve problems that are now solved. You can use this resource repeatedly for each new problem-solving effort. And the successful results of each new effort can become entries in this catalog.
- Maintain a didn't-work-for-this-problem list
- As you progress You can reuse past ideas
only if you know about
them. Become a student
of old solutions.toward a solution, you'll try ideas that turn out not to work. Add them to the didn't-work-for-this-problem list. Then ask, why didn't it work? If that condition is still in place, address it. Addressing that condition is a slightly different problem — one for which you (or someone else) might already have a solution. - Search for themes in the didn't-work-for-this-problem list
- As you add items to the didn't-work-for-this-problem list, search the list for themes. Sometimes, when something doesn't work, the causes of failure can be hidden in subtle ways. But when you ask what a group of failed solutions have in common, sometimes that hidden cause becomes evident. In this way, failed solutions can lead to success.
- Be zany
- Because intentional zaniness can help you relax constraints that might be keeping you from seeing a solution, search for obviously zany ideas. But not just any zany ideas. Start with an item from your catalog of old solutions, or from your didn't-work-for-this-problem lists. Then "zanify" it. Zanify it again in another way. You might be surprised at what happens.
Most important, we must learn to value the work of those who solve problems by combining cleverly into new solutions elements that others knew about but overlooked. Top Next Issue
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Related articles
More articles on Problem Solving and Creativity:
- Help for Asking for Help
- When we ask for help, from peers or from those with organizational power, we have some choices. How
we go about it can determine whether we get the help we need, in time for the help to help.
- Bois Sec!
- When your current approach isn't working, you can scrap whatever you're doing and start again —
if you have enough time and money. There's a less radical solution, and if it works, it's usually both
cheaper and faster.
- During-Action Reviews
- When you depend on internal services to get your job done, and they aren't being delivered in a customer-oriented
fashion, solving the problem during the incident isn't likely to work. Here are seven tips for addressing
the issue.
- On Reporting Noncompliance
- Regulating compliance with process design in organizations requires monitoring process usage. Typically,
process monitors depend on reports from process participants. In blame-oriented cultures, fear of retribution
can limit what these reports contain.
- Asymmetric Group Debate
- Group debates at work can be difficult when the domains of expertise of participants don't overlap by
much. Communicating is possible, though, if we believe in our shared goals and if we tackle the hard
parts without an audience.
See also Problem Solving and Creativity and Problem Solving and Creativity for more related articles.
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- When task-oriented work groups address complex tasks, they might form subgroups to address subtasks. The structure of the subgroups and the order in which they form depend on the structure of the group's task and the sequencing of the subtasks. Available here and by RSS on December 18.
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