Saying "no" to someone with superior organizational power can be trying indeed. The unwelcome news doesn't always land easily, and the consequences to a no-sayer's reputation and career can be severe. But we can deliver "no" more effectively, and more safely, if we understand three of the many obstacles to successful delivery of "no."
- Accurate threat assessment
- In unsafe environments, where superiors abuse their power by shaping their subordinates' expressed opinions, the threat to anyone who must deliver "no" is real. Subordinates who assess this threat accurately can experience a sense of intimidation, which can cause them to appear less than confident when delivering their "no."
- Since these no-sayers appear to lack confidence, the recipients of their "n" messages tend to discount what they hear, which can lead some recipients to reject the no-sayer's "no." In this way, the no-sayer's accurate assessment of the threat to the no-sayer can lead to rejection of the "no," even when the no-sayer has mustered the courage to deliver "no."
- Incompetent task difficulty assessment
- Those who lack sufficient competence to recognize impossible task assignments represent another threat to those who would say "no." A typical threat that no-sayers experience, delivered by superiors intent on receiving "yes" instead of "no," is, "If you can't get the job done, I'll find someone who can."
- Superiors who lack competence sufficient to recognize the impossibility of their demands tend also to lack competence sufficient to recognize the incompetence of the people to whom they turn for "yes" when a no-sayer says "no." These powerful people might truly believe that they've found someone who will get the job done, but all they have really found is someone who agrees to take on an impossible task, and who isn't competent to recognize the impossibility of that task.
- Inaccurate message formation
- Superiors who are intent on shaping the expressed opinions of subordinates are more likely than others to withhold from subordinates information about the task at hand and about the environment in which it's hosted. This withholding can result in no-sayers delivering specious arguments as justification for their nos.
- When this happens, recipients A 'No' uttered from deepest conviction
is better and greater than a 'Yes'
merely uttered to please, or what is
worse, to avoid trouble.
—Mohandas Ghandifeel justified in rejecting the no-sayer's position in its entirety, even if the no-sayer's conclusion is valid. Recipients who reason in this way are committing the formal fallacy — an error in logic — known as denying the antecedent. It follows the pattern: (a) If P, then Q; (b) Not P; (c) Therefore, not Q.
Although the recipient rejects the "no" for reasons that aren't logically correct, the recipient might actually recognize the error. Recipients who do so are acting unethically.
Love the work but not the job? Bad boss, long commute, troubling ethical questions, hateful colleague? This ebook looks at what we can do to get more out of life at work. It helps you get moving again! Read Go For It! Sometimes It's Easier If You Run, filled with tips and techniques for putting zing into your work life. Order Now!
Your comments are welcomeWould you like to see your comments posted here? rbrenmhXARWRMUvVyOdHlner@ChacxgDmtwOKrxnripPCoCanyon.comSend me your comments by email, or by Web form.
About Point Lookout
Thank you for reading this article. I hope you enjoyed it and found it useful, and that you'll consider recommending it to a friend.
Support Point Lookout by joining the Friends of Point Lookout, as an individual or as an organization.
Do you face a complex interpersonal situation? Send it in, anonymously if you like, and I'll give you my two cents.
More articles on Workplace Politics:
- Confronting the Workplace Bully: I
- When a bully targets you, you have three options: accept the abuse; avoid the bully or escape; and confront
or fight back. Confrontation is a better choice than many believe — if you know what you're doing.
- The End-to-End Cost of Meetings: III
- Many complain about attending meetings. Certainly meetings can be maddening affairs, and they also cost
way more than most of us appreciate. Understanding how much we spend on meetings might help us get control
of them. Here's Part III of a survey of some less-appreciated costs.
- That Was a Yes-or-No Question: I
- In tense situations, one person might question another. As the respondent replies, the questioner interjects,
"That was a yes-or-no question." The intent is to trap the respondent. How does this work,
and how can the respondent escape the trap?
- Exploiting Functional Fixedness: II
- A cognitive bias called functional fixedness causes difficulty in recognizing new uses for
familiar things. It also makes for difficulty in recognizing devious uses of everyday behaviors. Here's
Part II of a catalog of deviousness based on functional fixedness.
- Career Opportunity or Career Trap: I
- When we're presented with an opportunity that seems too good to be true, as the saying goes, it probably
is. Although it's easy to decline free vacations, declining career opportunities is another matter.
Here's a look at indicators that a career opportunity might be a career trap.
Forthcoming issues of Point Lookout
- Coming April 1: Incompetence: Traps and Snares
- Sometimes people judge as incompetent colleagues who are unprepared to carry out their responsibilities. Some of these "incompetents" are trapped or ensnared in incompetence, unable to acquire the ability to do their jobs. Available here and by RSS on April 1.
- And on April 8: Intentionally Misreporting Status: I
- When we report the status of the work we do, we sometimes confront the temptation to embellish the good news or soften the bad news. How can we best deal with these obstacles to reporting status with integrity? Available here and by RSS on April 8.
I offer email and telephone coaching at both corporate and individual rates. Contact Rick for details at rbrenmhXARWRMUvVyOdHlner@ChacxgDmtwOKrxnripPCoCanyon.com or (650) 787-6475, or toll-free in the continental US at (866) 378-5470.
Get the ebook!
Past issues of Point Lookout are available in six ebooks:
- Get 2001-2 in Geese Don't Land on Twigs (PDF, )
- Get 2003-4 in Why Dogs Wag (PDF, )
- Get 2005-6 in Loopy Things We Do (PDF, )
- Get 2007-8 in Things We Believe That Maybe Aren't So True (PDF, )
- Get 2009-10 in The Questions Not Asked (PDF, )
- Get all of the first twelve years (2001-2012) in The Collected Issues of Point Lookout (PDF, )
Are you a writer, editor or publisher on deadline? Are you looking for an article that will get people talking and get compliments flying your way? You can have 500 words in your inbox in one hour. License any article from this Web site. More info
- The Power Affect: How We Express Our Personal Power
Many people who possess real organizational power have a characteristic demeanor. It's the way they project their presence. I call this the power affect. Some people — call them power pretenders — adopt the power affect well before they attain significant organizational power. Unfortunately for their colleagues, and for their organizations, power pretenders can attain organizational power out of proportion to their merit or abilities. Understanding the power affect is therefore important for anyone who aims to attain power, or anyone who works with power pretenders. Read more about this program.
Beware any resource that speaks of "winning" at workplace politics or "defeating" it. You can benefit or not, but there is no score-keeping, and it isn't a game.