Sometimes groups find that they've undertaken efforts that all members privately acknowledge are wrong-headed, even though all members agreed to undertake those efforts. Prof. Jerry Harvey identified this dynamic and named it a "Trip to Abilene." (See "Trips to Abilene," Point Lookout for November 27, 2002, for more.) Many factors contribute to this dysfunction. Some group members fear that raising objections to the proposed effort might lead to personally unpleasant consequences; others, possibly without foundation, fear being ejected from the group altogether; others recall, sometimes incorrectly, harsh treatment of objectors to previous group decisions; and some fantasize harsh consequences based on experiences in other groups unrelated to the present. There are numerous other factors, because the human mind is endlessly inventive.
We usually regard a Trip to Abilene as a dysfunction that arises in the context of explicit group decisions. But sometimes groups face choices that lie entirely outside their collective awareness. One example is the choice to "keep doing what we're doing." When a group — by default — keeps doing what it's doing, when all members would regard that choice as wrongheaded if it were proposed and undertaken openly, that group is Staying in Abilene.
How does this happen? Here are some examples of perspectives that limit a group's ability to avoid Staying in Abilene.
- I'm no expert
- Some group members might believe that their uneasiness about Staying in Abilene is due to their own inferior grasp of the situation. They see that everyone around them is content. Believing that some of their colleagues are better positioned to judge the wisdom of Staying in Abilene, they set their own uneasiness aside.
- I'm outta here
- Some group members are approaching retirement, or are seeking, or have already found, employment elsewhere. They've detached from the group, emotionally if not formally. Even if they feel certain that Staying in Abilene is wrong-headed, their commitment to the group is so low that they have little interest in expressing their concerns.
- Tunnel vision
- Some group members are so involved in their own responsibilities that they have only limited situational awareness. Others with more global responsibilities might be willfully focused on small slices of their portfolios, and therefore unaware of the need to leave Abilene.
- Among the more Some group members might
believe that their uneasiness
about Staying in Abilene is
due to their own inferior
grasp of the situationinsidious of mechanisms contributing to Staying in Abilene is self-censorship of thought and feeling. If we let ourselves consciously experience our uneasiness about Staying in Abilene, we might feel obliged to express our uneasiness to others. And that can be so frightening that we choose instead to deaden ourselves to our own uneasiness.
Staying in Abilene can actually arise from changes in conditions that once justified a prior decision. Suddenly, we can find that we're in Abilene even when we never intended to go there. Are you in Abilene? Top Next Issue
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For more about Trips to Abilene, see Jerry B. Harvey, "The Abilene Paradox: The Management of Agreement," in Organizational Dynamics, Summer 1988, pp. 17-43.
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it does real harm to the organization. What is the behavior?
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associated with asking for clarification. The risks can seem so terrifying that we decide not to ask.
What keeps us from seeking clarification?
Forthcoming issues of Point Lookout
- Coming December 11: The Rhyme-as-Reason Effect
- When we speak or write, the phrases we use have both form and meaning. Although we usually think of form and meaning as distinct, we tend to assess as more meaningful and valid those phrases that are more beautifully formed. The rhyme-as-reason effect causes us to confuse the validity of a phrase with its aesthetics. Available here and by RSS on December 11.
- And on December 18: The Trap of Beautiful Language
- As we assess the validity of others' statements, we risk making a characteristically human error — we confuse the beauty of their language with the reliability of its meaning. We're easily thrown off by alliteration, anaphora, epistrophe, and chiasmus. Available here and by RSS on December 18.
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- The Power Affect: How We Express Our Personal Power
Many people who possess real organizational power have a characteristic demeanor. It's the way they project their presence. I call this the power affect. Some people — call them power pretenders — adopt the power affect well before they attain significant organizational power. Unfortunately for their colleagues, and for their organizations, power pretenders can attain organizational power out of proportion to their merit or abilities. Understanding the power affect is therefore important for anyone who aims to attain power, or anyone who works with power pretenders. Read more about this program.
Beware any resource that speaks of "winning" at workplace politics or "defeating" it. You can benefit or not, but there is no score-keeping, and it isn't a game.