Point Lookout: a free weekly publication of Chaco Canyon Consulting
Volume 13, Issue 32;   August 7, 2013: Virtual Meetings: Dealing with Inattention

Virtual Meetings: Dealing with Inattention

by

There is much we can do to reduce the incidence of inattention in virtual meetings. Cooperation is required.
An Empire Apple

An empire apple. Apples are an extreme example of what not to eat while engaged in conversation, either in person or by telephone. They require chewing, and chewing can prevent the chewer from speaking when necessary. In telephone conversation, there is the additional problem that both biting and chewing are noisy. The list of noisy foods includes many fruits, nuts, chips, crackers, popcorn, some candies, carbonated drinks, and much more. But noise isn't the only problem. Eating itself is a distracting activity, even without spills and accidents. Photo by Peggy Greb courtesy the U.S. Agricultural Research Service.

Inattention in virtual meetings is a common source of frustration. But that frustration is often unjustified, because many virtual meeting leads have yet to take two necessary steps. The first is to set standards of attentiveness — behavioral norms. Here are some examples of behaviors that reduce meeting effectiveness.

Eating
In face-to-face meetings eating does happen, but the costs there are much lower, because communication is more effective in face-to-face meetings than it is in virtual meetings. In virtual meetings, where we might depend solely on electronic channels, and where audio channel quality can be marginal, eating during the meeting can degrade the meeting's effectiveness.
Electronic activities unrelated to the meeting
Electronic activities of all kinds — games, gambling, texting, viewing videos, enhancing Facebook pages, listening to music, and dozens more — all compete for attention. They are incompatible with full participation. Still, some electronic activities are actually part of the meeting — viewing a presentation, attending to the conversation, checking one's calendar for compatibility with a proposed meeting. But everything unrelated to the meeting ought to be off limits.
Conversation with those not attending
Officemates or passersby sometimes visit attendees who are at work; children, spouses, neighbors, or pets sometimes visit When people want distractions,
they find them. What
can we do about all this?
with attendees who are at home. It's tempting for attendees to mute their phones and engage in conversation while the meeting continues. This behavior might be acceptable in emergencies, but in emergencies attendees should just sign off.
Conversation with those attending
Sidebar conversations are distracting. They occur more often in conference rooms in which everyone in the room is connected to the meeting through a speakerphone or video, but they can also occur over alternative phone or video links, or via text. All sidebars, in whatever medium, degrade meeting effectiveness.
Rearranging desk drawer contents, sorting, and filing
Office housekeeping chores might seem to be mindless at first, but they can quickly capture the brain when the housekeeper encounters something that has to be read. That's where inattentiveness sets in.
Pairing socks
For those participating from home, actual housekeeping is a temptation. There's nothing special about pairing socks; any distracting household chore can be corrosive.

When people want distractions, they find them. What can we do about all this?

Seeking cooperation is the second too-often-omitted step for increasing attentiveness. Ask attendees to develop and agree to attentiveness norms. And it helps to appoint a timekeeper, a parking lot valet, a designated digression detector, and a queue manager, because people who accept these responsibilities are compelled to be more attentive.

In exchange, offer five-minute breaks every 20 minutes. This concedes nothing, because attendees will take breaks or self-distract with or without permission. As a virtual meeting lead, you can't choose to skip breaks. You can only choose when they happen, and whether everyone breaks at the same time.

That's all I have for now. Time to go pair my socks. Go to top Top  Next issue: Staying in Abilene  Next Issue

101 Tips for Effective MeetingsDo you spend your days scurrying from meeting to meeting? Do you ever wonder if all these meetings are really necessary? (They aren't) Or whether there isn't some better way to get this work done? (There is) Read 101 Tips for Effective Meetings to learn how to make meetings much more productive and less stressful — and a lot more rare. Order Now!

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Related articles

More articles on Effective Meetings:

Dr. Ben Carson speaking at CPAC 2015 in Washington, D.C., on 26 February 2015Characterization Risk
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With all due respect is an example of a category of linguistic forms known as formulaic utterances. They differ across languages and cultures, but I speculate that their functions are near universal. In the workplace, using them can be constructive — or not.
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When we can't begin a meeting because some people haven't arrived, we sometimes cancel the meeting and hold a different one, with the people who are in attendance. It might seem like a good way to avoid wasting time, but there are risks.

See also Effective Meetings and Effective Communication at Work for more related articles.

Forthcoming issues of Point Lookout

A meeting that's probably a bit too largeComing March 20: Top Ten Ways to Make Meetings More Effective
Meetings are just about everybody's least favorite part of working in organizations. We can do much better if only we take a few simple steps to improve them. The big one: publish the agenda in advance. Here are nine other steps to improve meetings. Available here and by RSS on March 20.
An informal meeting in a loungeAnd on March 27: Allocating Action Items
From time to time in meetings we discover tasks that need doing. We call them "action items." And we use our list of open action items as a guide for tracking the work of the group. How we decide who gets what action item can sometimes affect our success. Available here and by RSS on March 27.

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