You're leading a virtual meeting, and you have a nagging feeling that some people aren't paying attention. Let's get real: you're absolutely certain that some people aren't paying attention. You even have some good guesses about who is and who isn't. Here's the really scary part — some of the people who you believe are paying attention actually aren't.
Virtual meetings are complicated. A telephone meeting is different from a videoconference, even though both are virtual. For concreteness, let's say that many of the attendees are connected to the meeting by telephone.
As a meeting lead, knowing who isn't fully attentive is valuable information, because it's important to know when corrective action is required. Relying on a sixth sense isn't good enough. Here are some indicators of inattentiveness.
- Uncharacteristic reticence
- Absence of comments from people who typically do comment on the topic at hand can indicate inattentiveness. To check this, ask directly, "Scott, what do you think about this?"
- Delayed responses
- When an attendee is addressed directly, by the meeting lead or by another attendee, a delay before response can indicate inattentiveness. Some people can mentally replay the last few seconds of conversation, and the delay is just the time this takes. Track these delays to detect the pattern.
- Introductory word salad
- When an attendee is addressed directly, a response consisting of "word salad" for the first few seconds can suggest disorientation. People who use this technique can be tripped up by a simple "Excuse me, what does that mean?" during the salad course.
- Key clicking
- Because typing can be meeting-related, the meaning of key clicking is ambiguous. If the typist is not known to take notes, inattentiveness is a possible explanation.
- Food wrapper crinkling
- Unwrapping food Ambient sounds can suggest
attentiveness challenges —
babies crying, dinnerware
clatter, and transportation
sounds are all signs
of troublecan be a noisy operation that can indicate inattentiveness. Eating and attentiveness to the proceedings are not compatible.
- Key phrases
- Key phrases that could indicate inattentiveness:
- "Would you please repeat that?"
- "Sorry, I had it muted."
- "I'm not sure exactly what you mean. Say more."
- "Pardon me, I just stepped away. What did I miss?"
- Ambient sounds
- Ambient sounds can suggest attentiveness challenges. Examples: babies crying, dinnerware clatter, other conversations, and transportation sounds (airport, rail, auto, bus). Ambient sounds can indicate that attendees couldn't control their whereabouts at the time of the meeting, or that they planned attendance during a commute or other activity. Investigation is essential.
- Biological sounds
- The sound of a finishing swallow, mastication, and other activities we cannot mention here indicate problematic behavior. Address the issue privately.
For many connection types, you can't determine the identity of the source. But some connections offer selective muting of individual attendees. If you have that capability, you can flash-mute an individual to determine the sound source. But ask someone else to do it. You don't want to be inattentive yourself. Top Next Issue
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More articles on Effective Meetings:
- Irrational Self-Interest
- When we try to influence others, especially large groups or entire companies, we sometimes create packages
of incentives and disincentives that are intended to affect behavior. These strategies usually assume
that people make choices on rational grounds. Is this assumption valid?
- An Agenda for Agendas
- Most of us believe that the foundation of a well-run meeting is a well-formed agenda. What makes a "well-formed"
agenda? How can we write and manage agendas to make meetings successful?
- Finding the Third Way
- When a team is divided, and agreement seems out of reach, attempts to resolve the conflict usually focus
on the differences between the contrasting positions. Focusing instead on their similarities can be
a productive technique for reaching agreement.
- The End-to-End Cost of Meetings: II
- Few of us realize where all the costs of meetings really are. Some of the most significant cost sources
are outside the meeting room. Here's Part II of our exploration of meeting costs.
- Perfectionism and Avoidance
- Avoiding tasks we regard as unpleasant, boring, or intimidating is a pattern known as procrastination.
Perfectionism is another pattern. The interplay between the two makes intervention a bit tricky.
Forthcoming issues of Point Lookout
- Coming July 8: Multi-Expert Consensus
- Some working groups consist of experts from many fields. When they must reach a decision by consensus, members have several options. Defining those options in advance can help the group reach a decision with all its relationships intact. Available here and by RSS on July 8.
- And on July 15: Disjoint Concept Vocabularies
- In disputes or in problem solving sessions, when we can't seem to come to agreement, we often attribute the difficulty to miscommunication, histories of disagreements, hidden agendas, or "personality clashes." Sometimes the cause is much simpler. Sometimes the concept vocabularies of the parties don't overlap. Available here and by RSS on July 15.
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