Point Lookout: a free weekly publication of Chaco Canyon Consulting
Volume 16, Issue 43;   October 26, 2016: Toward More Engaging Virtual Meetings: II

Toward More Engaging Virtual Meetings: II

by

Here's Part II of a set of simple techniques to help virtual meeting facilitators enhance attendee engagement.
Attending a virtual meeting, but disengaged

Attending a virtual meeting, but disengaged. The computer is logged in and engaged, but the attendee is reading a book, disengaged.

Keeping attendees engaged in virtual meetings is inherently valuable. But it also reduces the need for techniques to re-engage attendees after they "check out" or become distracted. Engagement prevents many other problems, such as inattentiveness, distractedness, poor decision making, and the need to repeat what's just been said.

Here's Part II of a set of techniques for keeping attendees engaged.

Solicit agenda items from attendees in advance
Some meeting chairs distribute agendas for their meetings without first soliciting suggestions from attendees. In effect, they're imposing an agenda on the meeting.
Even when the agenda is obvious, soliciting suggestions in advance enhances attendee engagement. Attendees who suggest items tend to feel an affinity for the items they suggested, which can enhance their sense of engagement.
Publish a "Not Agenda" in advance
Items on the Not Agenda are off limits for the meeting. They're less likely to arise during the meeting, less likely to be appended to the parking lot, and less likely to waste valuable meeting time.
Including the Not Agenda along with a solicitation of agenda items keeps attendees from suggesting items that are known in advance not to be agenda items for the meeting.
Track who is actually present
If you don't know who's present, it's Even when the agenda is obvious,
soliciting suggestions in advance
enhances attendee engagement
difficult to keep them engaged. Ask people to "check in" when they arrive, or when they return from breaks or from stepping out. Ask that they announce their departures if they must step out during the meeting. This custom lets everyone know who is present, which can be important for conducting discussions.
But it can require a bit of bookkeeping. For meetings of more than a few people, designate an "attendance scribe" who tracks this information, and posts it on screen in a manner visible to everyone. Two columns work well: Present and Not Present. When people know that everyone else is aware that they're present, they're less inclined to succumb to distractions, because they realize that anyone might address them directly at any time.
Don't maintain a queue of people who want to speak — use rotation
The speaker queue is widely used for allocating speaking time. Whether executed by catching the facilitator's eye in face-to-face meetings, or by technological "hand-raise" tools in virtual meetings, speaker queues have limitations. They tend to scramble discussion threads, especially for complicated or controversial topics. And the queue can get very long indeed.
Rotation addresses both issues. Using Rotation, the facilitator asks each attendee, in turn, for a contribution, perhaps in the order of the "Present" list (see above). Attendees who have no contribution say, "Pass." The facilitator repeats the poll until a round completes with everyone passing. Rotation has the added benefit of providing a natural reason for the facilitator to ask each attendee for a contribution, without the risks attendant with singling out individuals.

Most important, don't meet unnecessarily. Taking up people's time for no good reason leads to disengagement that can't be overcome by even the most powerful techniques. First in this series  Go to top Top  Next issue: Shame and Bullying  Next Issue

Leading Virtual Meetings for Real ResultsAre your virtual meetings plagued by inattentiveness, interruptions, absenteeism, and a seemingly endless need to repeat what somebody just said? Do you have trouble finding a time when everyone can meet? Do people seem disengaged and apathetic? Or do you have violent clashes and a plague of virtual bullying? Read Leading Virtual Meetings for Real Results to learn how to make virtual meetings much more productive and less stressful — and a lot shorter. Order Now!

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See also Virtual and Global Teams and Effective Meetings for more related articles.

Forthcoming issues of Point Lookout

Tuckman's stages of group developmentComing December 7: Reaching Agreements in Technological Contexts
Reaching consensus in technological contexts presents special challenges. Problems can arise from interactions between the technological elements of the issue at hand, and the social dynamics of the group addressing that issue. Here are three examples. Available here and by RSS on December 7.
An actual straw manAnd on December 14: Straw Man Variants
The straw man fallacy is a famous rhetorical fallacy. Using it distorts debate and can lead groups to reach faulty conclusions. It's ad readily recognized, but it has some variants that are more difficult to spot. When unnoticed, trouble looms. Available here and by RSS on December 14.

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