Choices for Widening Choices

After an hour of debate, their choices had narrowed. Dylan summarized: "Either we deliver the original package using only our downsized team and downsized budget, or we cancel. I think we have no choice. We go ahead with what we have left." He turned to Helen. "Don't you agree?"

Helen felt pressured. Dylan, along with the rest of the group, was seeing only some of their choices. Helen decided to tell them that. "I do agree that those are two of our choices. I'm just wondering about our other options. What happens if we offer to stretch out the schedule?"

Helen is gently trying to widen the team's choices by describing one alternative specifically, to see if the team will consider it. How well that tactic works depends on why the group has chosen not to look for other options.

Here are some choice-widening tactics tailored to situations when teams might not see their full range of choices.

It's their football

If the team is in a dependent stance, it might decide that its choices are limited, considering only those options that it believes are approved.

Question those beliefs. Instead of proposing a specific alternative choice, as Helen did, try to move the team to explore possibilities directly with those who have approval authority.

Taboos

Taboos sometimes prevent the discussion of certain alternatives. For instance, a taboo against acknowledging failure can close down any discussion of a schedule slip or a cancellation.

Direct attention toward the taboo. Ask about it, and ask what will happen if the taboo suspended for five minutes. Use humor. Once the taboo is suspended, open a discussion of alternatives.

Imaginary responsibility shift

By letting others dictate the choice, team members transfer the responsibility for the consequences of the choice — at least in their own minds.

Open a discussion of responsibility. Ask directly who is responsible for the consequences of the choices the team makes. Can it ever be anyone other than the team?

Fear of success

Virginia Satir observed that people often choose the familiar over the comfortable. Sometimes success looks risky.

Explore the upside of the alternatives you have in mind. For instance, Helen could ask, "If we slip by three months, how much better would our product be?"

Trips to Abilene

Sometimes a group decides to do something nobody in the group wants to do ("Trips to Abilene," Point Lookout for November 27, 2002).

Ask "are we on a trip to Abilene?" Explore the reasons behind the choices the group has made.

A narrow range of choices produces a narrow range of outcomes. When a team needs more choices, a wide range of choice-widening tactics helps. Some of the tactics above might serve in your situation, but what if you need more choices for widening choices? How can you find more?  Top    Next Issue

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In most organizations, most of the time, the plans we make run into little obstacles. When that happens, we find workarounds. We adapt. We flex. We innovate. But there are times when whatever fix we try, in whatever way we replan, we just can't make it work. We're working in a plan-hostile environment. Available here and by RSS on April 23.

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