Cellf Esteem

The waiter appeared. "Need a few more minutes?" When Jeff told him they were ready to order, the waiter turned to Molly. Just then her cell phone rang.

"Come back to me," she said to the waiter, and then to the phone, "Hello." The waiter continued around the table, and when he returned to Molly, she was still on the phone. She held up her index finger signing, "Just one second."

The waiter knew just what to do. He said to the table, "Let me know when she's ready," and headed off to place the orders. Somehow he must have known that everyone had to be back by One.

Jeff felt a little irritated with Molly — not only had she taken the call, but she had done so at the table.

Taking a call when you're with others is only one example of cellular rudeness. Here are a few more:

• Why do cell phones
  turn otherwise courteous
  people into oafs?Forgetting to turn off the ringer in a theater, at a concert, in a restaurant or lecture or workshop or meeting.
• Interrupting a conversation to look at your caller id to decide whether to interrupt your conversation.
• Talking on the phone in what would otherwise be a quiet place, disturbing the people around you.
• Talking while driving, dividing your attention so severely that you can concentrate on neither the conversation nor your driving.

When we notice these things, many of us become irate, even though we might not express our displeasure directly. Why do cell phones turn otherwise courteous people into oafs?

For some, it's about self-esteem.

For cell phone offenders

The cell phone can become a badge of importance. By letting the phone interrupt us (and the people around us) no matter what we're doing, we convince ourselves that the people who call us cannot manage without us.

Most people can manage without us for a while. With rare exceptions, such as literal life-and-death situations, most calls can wait until we pick up our messages.

For cell phone offendees

When someone commits an act of cell phone rudeness, we can feel hurt or anger, and sometimes we express that anger in ways we regret.

When you notice an attack of cell phone anger, remember that the rudeness you're experiencing is — most likely — beyond the awareness of the offender. If you can, tell the offender how you feel. Leave it to her or him to decide what to do about it.

When call waiting first appeared, we often used it inappropriately. We would interrupt a conversation no matter what, to find out what call was coming in. After a while, we learned better ways, and now many people don't check when their phone beeps that a call is waiting. We're just now learning about cell phones. In time, we'll learn how to handle them, too.

Hang in there.  Top    Next Issue

The article you've been reading is an archived issue of Point Lookout, my weekly newsletter. I've been publishing it since January, 2001, free to all subscribers, over the Web, and via RSS. You can help keep it free by donating either as an individual or as an organization. You'll receive in return my sincere thanks — and the comfort of knowing that you've helped to propagate insights and perspectives that can help make our workplaces a little more human-friendly. More

Your comments are welcome

About Point Lookout

Thank you for reading this article. I hope you enjoyed it and found it useful, and that you'll consider recommending it to a friend.

This article in its entirety was written by a human being. No machine intelligence was involved in any way.

Point Lookout is a free weekly email newsletter. Browse the archive of past issues. Subscribe for free.

Support Point Lookout by joining the Friends of Point Lookout, as an individual or as an organization.

Do you face a complex interpersonal situation? Send it in, anonymously if you like, and I'll give you my two cents.

Related articles

More articles on Emotions at Work:

You Remind Me of Helen Hunt

At a dinner party I attended recently, Kris said to Suzanne, "You remind me of Helen Hunt." I looked at Suzanne, and sure enough, she did look like Helen Hunt. Later, I noticed that I was seeing Suzanne a little differently. These are the effects of hat hanging. At work, it can damage careers and even businesses.

The Fallacy of the False Cause

Although we sometimes make decisions with incomplete information, we do the best we can, given what we know. Sometimes, we make wrong decisions not because we have incomplete information, but because we make mistakes in how we reason about the information we do have.

Appreciations

When we take time to express to others our appreciation for what they do for us, a magical thing happens.

Planning Your Getaway

For many of us, taking a vacation can be a burden. We ask ourselves, "How can I get away now?" And sometimes we have the answer: "I can't." How can we feel relaxed about taking time off?

First Aid for Wounded Conversations

Groups that meet regularly sometimes develop patterns of tense conversations that become obstacles to forward progress. Here are some ideas for releasing the tension.

See also Emotions at Work and Emotions at Work for more related articles.

Forthcoming issues of Point Lookout

Coming September 4: Beating the Layoffs: I

If you work in an organization likely to conduct layoffs soon, keep in mind that exiting voluntarily before the layoffs can carry significant advantages. Here are some that relate to self-esteem, financial anxiety, and future employment. Available here and by RSS on September 4.

And on September 11: Beating the Layoffs: II

If you work in an organization likely to conduct layoffs soon, keep in mind that exiting voluntarily can carry advantages. Here are some advantages that relate to collegial relationships, future interviews, health, and severance packages. Available here and by RSS on September 11.

Coaching services

I offer email and telephone coaching at both corporate and individual rates. Contact Rick for details at rbrenyrWpTxHuyCrjZbUpner@ChacnoFNuSyWlVzCaGfooCanyon.com or (650) 787-6475, or toll-free in the continental US at (866) 378-5470.

Get the ebook!

Past issues of Point Lookout are available in six ebooks:

• Get 2001-2 in Geese Don't Land on Twigs (PDF, )
• Get 2003-4 in Why Dogs Wag (PDF, )
• Get 2005-6 in Loopy Things We Do (PDF, )
• Get 2007-8 in Things We Believe That Maybe Aren't So True (PDF, )
• Get 2009-10 in The Questions Not Asked (PDF, )
• Get all of the first twelve years (2001-2012) in The Collected Issues of Point Lookout (PDF, )

Are you a writer, editor or publisher on deadline? Are you looking for an article that will get people talking and get compliments flying your way? You can have 500-1000 words in your inbox in one hour. License any article from this Web site. More info