Dealing with Condescension

Condescension is rarely accidental. Typically, repeat offenders do know how to be tactful, respectful, or humble. If they didn't know how, then every once in a while, by accident, they would be tactful, respectful, or humble, because they wouldn't know how to avoid it.

Those who are frequently condescending are usually in one (or more) of three patterns.

Habitual

What seems condescending is sometimes a habit, a cultural difference, or a cultural preference. In a culture in which one of the sexes is held to be weaker, showing deference is a simple courtesy. To someone from a different culture or with different values, that same deference can seem condescending.

For managers: Habitual condescension is the pattern most likely to respond to education or training. A performance improvement plan or probation is probably unnecessary and might be perceived as a disproportionate response.

For individuals: Unless the maker of the remark also asks for help (a most unlikely scenario), advice will likely be unwelcome. Consider the incident a chance to practice tolerance.

Reciprocal

Responses to condescension
are more effective
when they fit
the situation

So little thought informs reciprocal condescension that associating a larger plan or strategy with it is difficult. Moreover, if the condescension is truly reciprocal, determining "who started it" is usually unproductive, because the precipitating comment might belong to a prior incident.

For managers: Although education or training can help, conventional approaches have limited value because this pattern is systemic. That is, the pattern belongs to a group, and the intervention must assess and target that group's processes. And since what the group learns must be accessible under stress, experiential training is more likely to succeed.

For individuals: The cycle will break only if one of you breaks it. Try asking for what you want, using an "I" statement. For instance, with a peer you might say, "Ouch. I'd really like us to figure out a way to work together that doesn't hurt so much."

Intentional

People who employ intentional condescension are often trying to intimidate, to inflict insult, to upset the status order, or to cause someone to "lose it." Or they might be trying to establish a more comfortable status ordering in their own minds.

For managers: Purposeful condescension is least likely to respond to education or training. A performance improvement plan or probation is appropriate and more likely to be effective.

For individuals: Progress with people who have organizational power is unlikely, especially if they outrank you. Even with a peer, chances of success are limited, but they're greatest if you try a private approach. If you're firm and fearless, your partner will be more likely to believe that you'll escalate if things don't change.

Habitual, reciprocal, intentional — three different patterns that require three different approaches. Even I can understand that.  Top    Next Issue

Are you fed up with tense, explosive meetings? Are you or a colleague the target of a bully? Destructive conflict can ruin organizations. But if we believe that all conflict is destructive, and that we can somehow eliminate conflict, or that conflict is an enemy of productivity, then we're in conflict with Conflict itself. Read 101 Tips for Managing Conflict to learn how to make peace with conflict and make it an organizational asset. Order Now!

For tips for controlling condescension, see "Controlling Condescension," Point Lookout for August 17, 2005.

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See also Effective Communication at Work and Managing Your Boss for more related articles.

Forthcoming issues of Point Lookout

Coming August 21: Perfectionism and Avoidance

Avoiding tasks we regard as unpleasant, boring, or intimidating is a pattern known as procrastination. Perfectionism is another pattern. The interplay between the two makes intervention a bit tricky. Available here and by RSS on August 21.

And on August 28: Playing at Work

Eight hours a day — usually more — of meetings, phone calls, reading and writing email and text messages, briefing others or being briefed, is enough to drive anyone around the bend. To re-energize, to clarify one's perspective, and to restore creative capacity, play is essential. Play at work, I mean. Available here and by RSS on August 28.

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