Some lessons seem hard to learn — or at least, we require several tries to learn them. We make some of the same mistakes repeatedly, or we invent whole catalogs of mistake variations. You can tell when you've met one of these situations, because you have a clear sense of whoops-been-here-before.
Some of these hard lessons relate to coping with disappointments. Here are some examples.
- Almost nothing goes the way it's supposed to go the first time. And usually not the second time, either.
- When the available data conflicts with cherished beliefs, reconsidering those beliefs usually works better than clinging to them for dear life.
- When the available data conflicts with other people's cherished beliefs, they sometimes reject that data, or adopt with very weak evidence (or none) new postulates to explain why the data doesn't really conflict with their beliefs. You can't control what they do.
- Re-examine cherished beliefs periodically, even when there's no conflicting data.
- When the available data conflicts with how you wish things were, try changing your wishes.
- When what you desire absolutely requires sacrifices you're unprepared to make, you have to either change your desires or make those sacrifices.
- When what you want for other people conflicts with what they want for themselves, it's wise (though usually difficult) to remember that they're in charge of their lives.
- When what you want to say to someone will probably have explosive or hurtful results, it's usually (but not always) best to let it remain unsaid until you can find a gentler, safer way. If you can't find a gentler, safer way, you might have to take a chance, but one option is always silence.
- When you disagree with someone, and he or she is unwilling or unable to discuss the matter reasonably, and you push ahead anyway, the chances of a good outcome are tiny.Re-examine cherished beliefs
periodically, even when there's
no conflicting data
- When you're the lone dissenter in a group you're working with, and they no longer want to hear from you, that's their choice to make. Respect it.
- When you no longer want to hear about something from someone who insists on making you listen, you must either accept that you will hear it again, or find a way to make him or her stop, or use the wondrous tool called "removal to a distance."
- Very little of what you've achieved was accomplished unaided. Credit for your achievements is much more valuable when shared.
- When your sense of fairness and right conflicts with what somebody more powerful wants, either make an accommodation, or move on, or become more powerful. Or some combination thereof.
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More articles on Personal, Team, and Organizational Effectiveness:
- Appreciate Differences
- In group problem solving, diversity of opinion and healthy, reasoned debate ensure that our conclusions
take into account all the difficulties we can anticipate. Lock-step thinking — and limited debate
— expose us to the risk of unanticipated risk.
- Holey Grails
- How much of the time and energy you spend in meetings goes to finding the best way? or a better way?
It's of questionable value unless you first agree on what you mean by "better" or "best."
- Favors, Payback, and Thoughtlessness
- Someone at work who isn't particularly a friend or foe has asked you for a favor. What happens if you
say no? Do you grant the favor? How do you decide what to do?
- Be With the Real
- When the stream of unimportant events and concerns reaches a high enough tempo, we can become so transfixed
that we lose awareness of the real and the important. Here are some suggestions for being with the Real.
- Problem-Solving Preferences
- When people solve problems together, differences in preferred approaches can surface. Some prefer to
emphasize the goal or objective, while others focus on the obstacles. This difference is at once an
asset and annoyance.
Forthcoming issues of Point Lookout
- Coming June 19: I Don't Understand: II
- Unclear, incomplete, or ambiguous statements are problematic, in part, because we need to seek clarification. How can we do that without seeming to be hostile, threatening, or disrespectful? Available here and by RSS on June 19.
- And on June 26: Appearance Antipatterns: I
- Appearances can be deceiving. Just as we can misinterpret the actions and motivations of others, others can misinterpret our own actions and motivations. But we can take steps to limit these effects. Available here and by RSS on June 26.
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- The Power Affect: How We Express Our Personal Power
- Many people who possess real organizational power have a characteristic demeanor. It's the way they project their presence. I call this the power affect. Some people — call them power pretenders — adopt the power affect well before they attain significant organizational power. Unfortunately for their colleagues, and for their organizations, power pretenders can attain organizational power out of proportion to their merit or abilities. Understanding the power affect is therefore important for anyone who aims to attain power, or anyone who works with power pretenders. Read more about this program.