Most of us recognize that ethical standards are more stringent than legal ones. Sometimes, though, even the ethical standard isn't tight enough — we must also avoid the appearance of impropriety. Although some find it frustrating, it's essential in complex societies.
Here's an example.
You're selecting a vendor. Familiar, Inc., has often worked with your firm, but they're expensive. New Guys, Inc., a recent entry in the market, has low prices, fresh ideas and great references. Since executives from Familiar founded New Guys, you're sure they know their stuff. For many, New Guys would be a tempting option — daring, but probably worth the risk. A reasonable choice.
Let's consider a slightly different situation. Suppose that the New Guys sales rep is your boss's sister. What's your choice now?
Without the sister factor, choosing New Guys is probably a good business decision. But if you're concerned about the appearance of impropriety, and possible accusations of nepotism, the sister factor makes New Guys an impossible choice, no matter how good they are.
Concerns about appearances can require us to forgo what otherwise would be excellent business decisions. Sometimes we must make choices that yield results inferior to other options because they could create appearances of impropriety, even when nothing improper is involved. This can be frustrating, and some are tempted to ignore appearances, especially when accounting for appearances is expensive.
Why must we be concerned with appearances? We live in societies in which we transact business with people we don't know well. Our relationships often lack the intimate familiarity of a village or small town. In effect, we've traded away that familiarity for the benefits of the complexity of our large societies.
In place of familiarity, we need something else to ensure that the people we interact with are behaving ethically. The standard of appearance provides this. When we meet the standard of avoiding even the appearance of impropriety, others can be more certain that we're behaving ethically.
But appearance is hard to define. Although some have put forward concise definitions of the appearance of impropriety, none is universally accepted. Reasonable people can disagree about whether a particular action appears improper.
To understand Although some have put forward
concise definitions of the
appearance of impropriety,
none is universally acceptedappearance, we must be willing to see things from the vantage points of others, including those who lack full knowledge of our decision processes. We must abandon our personal judgment of the appearance, and accept, however temporarily, the perspectives of others, including those with whom we disagree.
My personal approach is to take positions that I believe will be acceptable to a wide array of people, recognizing that from time to time, there will be some who are perturbed or even incensed about my choices. Sometimes I get it right, sometimes I have to backtrack, and always I am human. Top Next Issue
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See "It Might Be Legal, but It's Unethical," Point Lookout for August 14, 2002 for a bit more on the appearance of impropriety.
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More articles on Ethics at Work:
- Workplace Politics vs. Integrity
- A reader wrote recently of wanting to learn "to effectively participate in office politics without
compromising my integrity." It sometimes seems that those who succeed in workplace politics must
know how to descend to the blackest depths, and still sleep at night. Must we abandon our integrity
to participate in workplace politics?
- Some Truths About Lies: II
- Knowing when someone else is lying doesn't make you a more ethical person, but it sure can be an advantage
if you want to stay out of trouble. Here's Part II of a catalog of techniques misleaders use.
- Currying Favor
- The behavior of the office kiss-up drives many people bats. It's more than annoying, though —
it does real harm to the organization. What is the behavior?
- Looking the Other Way
- Sometimes when we notice wrongdoing, and we aren't directly involved, we don't report it, and we don't
intervene. We look the other way. Typically, we do this to avoid the risks of making a report. But looking
the other way is also risky. What are the risks of looking the other way?
- The Attributes of Political Opportunity: The Basics
- Opportunities come along even in tough times. But in tough times, it's especially important to distinguish
between true opportunities and high-risk adventures. Here are some of the attributes of desirable political
Forthcoming issues of Point Lookout
- Coming June 26: Appearance Antipatterns: I
- Appearances can be deceiving. Just as we can misinterpret the actions and motivations of others, others can misinterpret our own actions and motivations. But we can take steps to limit these effects. Available here and by RSS on June 26.
- And on July 3: Appearance Antipatterns: II
- When we make decisions based on appearance we risk making errors. We create hostile work environments, disappoint our customers, and create inefficient processes. Maintaining congruence between the appearance and the substance of things can help. Available here and by RSS on July 3.
I offer email and telephone coaching at both corporate and individual rates. Contact Rick for details at rbrenmhXARWRMUvVyOdHlner@ChacxgDmtwOKrxnripPCoCanyon.com or (650) 787-6475, or toll-free in the continental US at (866) 378-5470.
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- The Power Affect: How We Express Our Personal Power
- Many people who possess real organizational power have a characteristic demeanor. It's the way they project their presence. I call this the power affect. Some people — call them power pretenders — adopt the power affect well before they attain significant organizational power. Unfortunately for their colleagues, and for their organizations, power pretenders can attain organizational power out of proportion to their merit or abilities. Understanding the power affect is therefore important for anyone who aims to attain power, or anyone who works with power pretenders. Read more about this program.