In Part I of our exploration of behavioral assessment at work, we examined some relatively innocuous attributes of questions — ambiguity, arcane vocabulary, erroneous assumptions, and inappropriate language. But some people ask questions that are intended to rattle the person questioned, to assess their ability to maintain composure, or to reduce their stature. That is, in a public setting, in a strategy that relies for its effectiveness on ego depletion, the questioner might intend to cause the person questioned to lose composure, leading to regrettably embarrassing behavior, or worse.
Here are some of the hostile approaches in use. As in Part I, we use Alpha as the name of the Asker (a female), and Tango as the name of the Target (a male).
- If the question contains insinuations about others…
- Does Tango defend people in their absence? Does he ask about the details of the insinuation? Is he interested in gossip?
- Does Tango consider all possibilities? Alpha might be trying to discover how Tango handles invitations to gossip. Or perhaps she merely seeks information.
- If it's insulting…
- Does Tango take offense? Or does he ask Alpha whether she is aware of the offense, before enlightening her?
- Alpha might be trying to determine whether, how, or how effectively Tango stands up for himself.
- If it's already been asked repeatedly…
- Is Tango Some people ask questions that
are intended to rattle the person
questioned, to assess their ability
to maintain composure, or to
reduce their statureimpatient? Does he lose control when Alpha repeats the same question in different forms? Or does he ask Alpha what was missing from his previous answers?
- Asking the same question repeatedly, in different forms, can be annoying, because it can indicate distrust, suspicion, or disrespect for Tango's time. How does Tango deal with repetitive questioning?
- If the questioner interrupts repeatedly…
- After Alpha interrupts Tango in mid-response, can Tango resume and smoothly continue his response? Or does he have trouble remembering what he was about to say?
- Mental quickness and excellent short-term memory can be valuable assets. How quick is Tango? How good is his memory? Can he thrive in contention with the sharp minds on this team?
- If the questioner asks four questions at once…
- As Tango responds, can he remember all four questions? This is another test of memory and mental agility.
- Combining this test with repeated interruptions can reveal much about Tango's abilities under pressure, but only if Alpha can keep the four questions straight herself.
- If it's arrogant and condescending
- When Alpha's manner is brusque, condescending, or disrespectful, does Tango address the affront? How? Can he disarm her?
- Knowing Tango's abilities in contentious situations can be useful to Alpha if she must deal with him in the future, whether as friend or foe.
There are no right answers. Much depends on the relationship between Alpha and Tango. But Tango can probably achieve better results by preparing for these situations than he can achieve unprepared. First in this series Top Next Issue
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More articles on Workplace Politics:
- Devious Political Tactics: A Field Manual
- Some practitioners of workplace politics use an assortment of devious tactics to accomplish their ends.
Since most of us operate in a fairly straightforward manner, the devious among us gain unfair advantage.
Here are some of their techniques, and some suggestions for effective responses.
- Not Really Part of the Team: I
- Some team members hang back. They show little initiative and have little social contact with other team
members. How does this come about?
- Conversation Despots
- Some people insist that conversations reach their personally favored conclusions, no matter what others
want. Here are some of their tactics.
- The Costanza Matrix
- The Seinfeld character "George Costanza" is famous for having said, "It's not a lie if
you believe it." What if you don't believe it and it's true? Some musings.
- Embarrassment, Shame, and Guilt at Work: Creation
- Three feelings are often confused with each other: embarrassment, shame, and guilt. To understand how
to cope with these feelings, begin by understanding what different kinds of situations we use when we
create these feelings.
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On 14 December 1911, four men led by Roald Amundsen reached the South Pole. Thirty-five days later, Robert F. Scott and four others followed. Amundsen had won the race to the pole. Amundsen's party returned to base on 26 January 1912. Scott's party perished. As historical drama, why this happened is interesting enough. But to organizational leaders, business analysts, project sponsors, and project managers, the story is fascinating. We'll use the history of this event to explore lessons in leadership and its application to organizational efforts. A fascinating and refreshing look at leadership from the vantage point of history. Read more about this program.
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- Baldwin-Wallace University, 275 Eastland Road, Berea, Ohio 44017: November 7, Kerzner Lecture Series/International Project Management Day, sponsored by Baldwin Wallace University and the Northeast Ohio Chapter of the Project Management Institute. Register now.
- The Power Affect: How We Express Our Personal Power
Many people who possess real organizational power have a characteristic demeanor. It's the way they project their presence. I call this the power affect. Some people — call them power pretenders — adopt the power affect well before they attain significant organizational power. Unfortunately for their colleagues, and for their organizations, power pretenders can attain organizational power out of proportion to their merit or abilities. Understanding the power affect is therefore important for anyone who aims to attain power, or anyone who works with power pretenders. Read more about this program.
Beware any resource that speaks of "winning" at workplace politics or "defeating" it. You can benefit or not, but there is no score-keeping, and it isn't a game.