On the last morning of my visit to my brother and his family, I'm sitting at breakfast with my nieces. I have a mid-morning flight. As I spoon some cereal, the eight-year-old asks, "Uncle Ricky, when you were little, did they have airplanes?"
I suddenly feel old. "Yes, we did," I reply. "But there were some things we didn't have." I search the room. "Answering machines, for one."
"Really, no answering machines? Who answered the phone like when you weren't there?"
There's just no end to the curiosity of an eight-year-old. "What happened when someone called and nobody answered?"
"Well, I guess it rang for a while, and then they gave up. If it was important enough, they called back later."
You probably know how it went from there — I almost missed my flight.
What did we do without answering machines? Today, we have answering machines and voice mailboxes at home, at work, and on cell. Some of us even have assistants who take messages.
And the people we call are similarly equipped. Whenever we call, except in the rare event that we actually reach someone, we have an opportunity to leave word. And we almost always do leave word.
Make answering the phone
a choice. Consider turning off
the ringer when you're
doing something important.We play phone tag, leave messages, listen to messages, replay messages, jot down what people say in messages, and track whose turn it is to call. And if we're owed a call, and don't receive it in a timely fashion, we sometimes feel angry, frustrated, ignored, or unimportant. When we owe a call, and somehow don't get around to it, we can feel guilty. Too often, it's all a waste of our time and our energy.
We've let call-answering technology get out of control. Here are some reminders of the choices we sometimes forget we have.
- Decide whether to answer
- When the phone rings, we answer without even thinking about not answering. Make answering the phone a choice. Consider turning off the ringer when you're doing something important.
- Decide whether to leave a message
- Before you phone someone, consider what to do if you get a voice mailbox. Make a conscious choice: do you really want to leave a message? Or would you rather call back later, send email, or do nothing?
- Decide how to set your answering system
- You can turn it off altogether, or set it to announcement mode: "I'm not taking messages or calls just now, please send email or call back after 4 PM." This reduces both the number of messages you have to listen to, and the number of calls you have to return. Close friends and family with urgent business probably have your cell anyway.
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Forthcoming issues of Point Lookout
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- And on August 28: Playing at Work
- Eight hours a day — usually more — of meetings, phone calls, reading and writing email and text messages, briefing others or being briefed, is enough to drive anyone around the bend. To re-energize, to clarify one's perspective, and to restore creative capacity, play is essential. Play at work, I mean. Available here and by RSS on August 28.
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- The Race to the South Pole: Lessons in Leadership
- On 14 December 1911, four men led by Roald Amundsen reached
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race to the pole. Amundsen's party returned to base on 26 January 1912. Scott's party perished. As historical
drama, why this happened is interesting enough. But to organizational leaders, business analysts, project
sponsors, and project managers, the story is fascinating. We'll use the history of this event to explore
lessons in leadership and its application to organizational efforts. A fascinating and refreshing look
at leadership from the vantage point of history. Read
more about this program. Here's a date for this program:
- Baldwin-Wallace University, 275 Eastland Road, Berea, Ohio
44017: November 7,
Kerzner Lecture Series/International Project Management Day, sponsored by Baldwin Wallace University and the Northeast Ohio Chapter of the Project Management Institute.
- Baldwin-Wallace University, 275 Eastland Road, Berea, Ohio 44017: November 7, Kerzner Lecture Series/International Project Management Day, sponsored by Baldwin Wallace University and the Northeast Ohio Chapter of the Project Management Institute. Register now.
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