Threats at work are toxic. They create anger, breed fear, destroy relationships, undermine trust, increase turnover, increase demands for pay, stimulate theft and fraud, degrade production quality, and introduce delays and foot-dragging through passive resistance.
Yet people use threats because they believe they work. There are those who believe that threats motivate; that a little bit of fear gets a lot of extra production. Indeed, I do believe that I could produce a study that would buttress this belief — if you'll allow me to choose the population studied, and if you'll permit me to ignore long-term effects.
But we live in a world in which we must account for long-term effects, and we cannot choose the population we work with. In that world, threats don't actually work.
Since we can't end the use of threats, we'd best learn to work around them. Here's Part I of a short catalog of threats, the particular kinds of consequences they create, and suggestions for dealing with them.
- Non-Violent physical threats
- Non-violent physical threats are intended to arouse in the target a fear of physical harm. They include looming over the target, standing too close, touching (especially by surprise), surrounding (by several parties), or cornering.
- Sometimes physical threats are outside the awareness of the target. For example, a tall person can loom over one of shorter stature with little risk of being accused of threatening because the configuration is "natural."
- If you sense that a physical threat — even a subtle physical threat — is in progress, exit the situation with dispatch. Leave the room or walk away if you can. If you lack a real excuse, make one up. When dealing with people who take advantage of their height, try to arrange for seated conversations. If you choose to remain in a physically threatening configuration, understand the likely inevitability of escalation of the nature and severity of the threat, either in the moment, or over a series of similar incidents.
- No dessert for you
- If you sense that a physical
threat — even a subtle physical
threat — is in progress,
exit the situation with dispatch
- Here the threat is the removal of something desirable — a privilege or toy, for example. But to avoid the appearance (and cost) of issuing a threat, it's delivered in a contorted way. Example: "If you tell me what I want to know, you can keep working here."
- Some people experience these threats as darkly humorous, and indeed they can be delivered with a wry wink. They make great one-liners in film scripts. But they're still threats and they fool no one. The threatener still pays the price of actually threatening.
- When you receive a No-Dessert-For-You threat, be aware that the threatener isn't being cute, funny, or amusing. That veil of sophistication covers, but does not fully conceal, a threat every bit as ruthless as a direct physical threat. More threats are likely to come, and their variety can increase.
Are you being targeted by a workplace bully? Do you know what to do to end the bullying? Workplace bullying is so widespread that a 2014 survey indicated that 27% of American workers have experienced bullying firsthand, that 21% have witnessed it, and that 72% are aware that bullying happens. Yet, there are few laws to protect workers from bullies, and bullying is not a crime in most jurisdictions. 101 Tips for Targets of Workplace Bullies is filled with the insights targets of bullying need to find a way to survive, and then to finally end the bullying. Also available at Apple's iTunes store! Just . Order Now!
Your comments are welcomeWould you like to see your comments posted here? rbrenmhXARWRMUvVyOdHlner@ChacxgDmtwOKrxnripPCoCanyon.comSend me your comments by email, or by Web form.
About Point Lookout
Thank you for reading this article. I hope you enjoyed it and found it useful, and that you'll consider recommending it to a friend.
Support Point Lookout by joining the Friends of Point Lookout, as an individual or as an organization.
Do you face a complex interpersonal situation? Send it in, anonymously if you like, and I'll give you my two cents.
More articles on Workplace Bullying:
- Responding to Threats: III
- Workplace threats come in a variety of flavors. One class of threats is indirect. Threateners who use
the indirect threats aim to evoke fear of consequences brought about not by the threatener, but by other
parties. Indirect threats are indeed warnings, but not in the way you might think.
- Biological Mimicry and Workplace Bullying
- When targets of bullies decide to stand up to their bullies, to end the harassment, they frequently
act before they're really ready. Here's a metaphor that explains the value of waiting for the right
time to act.
- Dealing with Rapid-Fire Attacks
- When a questioner repeatedly attacks someone within seconds of their starting to reply, complaining
to management about a pattern of abuse can work — if management understands abuse, and if management
wants deal with it. What if management is no help?
- The Paradox of Structure and Workplace Bullying
- Structures of all kinds — organizations, domains of knowledge, cities, whatever — are both
enabling and limiting. To gain more of the benefits of structure, while avoiding their limits, it helps
to understand this paradox and learn to recognize its effects.
- So You Want the Bullying to End: I
- If you're the target of a workplace bully, you probably want the bullying to end. If you've ever been
the target of a workplace bully, you probably remember wanting it to end. But how it ends can be more
important than whether or when it ends.
Forthcoming issues of Point Lookout
- Coming December 18: The Trap of Beautiful Language
- As we assess the validity of others' statements, we risk making a characteristically human error — we confuse the beauty of their language with the reliability of its meaning. We're easily thrown off by alliteration, anaphora, epistrophe, and chiasmus. Available here and by RSS on December 18.
- And on December 25: Disjoint Awareness
- In collaborations, awareness of how our own work might interfere with the work of others is essential. Unless our awareness of others' work — and their awareness of ours — matches reality, the collaboration's objective is at risk. Available here and by RSS on December 25.
I offer email and telephone coaching at both corporate and individual rates. Contact Rick for details at rbrenmhXARWRMUvVyOdHlner@ChacxgDmtwOKrxnripPCoCanyon.com or (650) 787-6475, or toll-free in the continental US at (866) 378-5470.
Get the ebook!
Past issues of Point Lookout are available in six ebooks:
- Get 2001-2 in Geese Don't Land on Twigs (PDF, )
- Get 2003-4 in Why Dogs Wag (PDF, )
- Get 2005-6 in Loopy Things We Do (PDF, )
- Get 2007-8 in Things We Believe That Maybe Aren't So True (PDF, )
- Get 2009-10 in The Questions Not Asked (PDF, )
- Get all of the first twelve years (2001-2012) in The Collected Issues of Point Lookout (PDF, )
Are you a writer, editor or publisher on deadline? Are you looking for an article that will get people talking and get compliments flying your way? You can have 500 words in your inbox in one hour. License any article from this Web site. More info
- The Power Affect: How We Express Our Personal Power
Many people who possess real organizational power have a characteristic demeanor. It's the way they project their presence. I call this the power affect. Some people — call them power pretenders — adopt the power affect well before they attain significant organizational power. Unfortunately for their colleagues, and for their organizations, power pretenders can attain organizational power out of proportion to their merit or abilities. Understanding the power affect is therefore important for anyone who aims to attain power, or anyone who works with power pretenders. Read more about this program.