Responding to Threats: I

Threats at work are toxic. They create anger, breed fear, destroy relationships, undermine trust, increase turnover, increase demands for pay, stimulate theft and fraud, degrade production quality, and introduce delays and foot-dragging through passive resistance.

Yet people use threats because they believe they work. There are those who believe that threats motivate; that a little bit of fear gets a lot of extra production. Indeed, I do believe that I could produce a study that would buttress this belief — if you?ll allow me to choose the population studied, and if you?ll permit me to ignore long-term effects.

But we live in a world in which we must account for long-term effects, and we cannot choose the population we work with. In that world, threats don't actually work.

Since we can't end the use of threats, we'd best learn to work around them. Here's Part I of a short catalog of threats, the particular kinds of consequences they create, and suggestions for dealing with them.

Non-Violent physical threats

Non-violent physical threats are intended to arouse in the target a fear of physical harm. They include looming over the target, standing too close, touching (especially by surprise), surrounding (by several parties), or cornering.

Sometimes physical threats are outside the awareness of the target. For example, a tall person can loom over one of shorter stature with little risk of being accused of threatening because the configuration is "natural."

If you sense that a physical threat — even a subtle physical threat — is in progress, exit the situation with dispatch. Leave the room or walk away if you can. If you lack a real excuse, make one up. When dealing with people who take advantage of their height, try to arrange for seated conversations. If you choose to remain in a physically threatening configuration, understand the likely inevitability of escalation of the nature and severity of the threat, either in the moment, or over a series of similar incidents.

No dessert for you

If you sense that a physical
threat — even a subtle physical
threat — is in progress,
exit the situation with dispatch

Here the threat is the removal of something desirable — a privilege or toy, for example. But to avoid the appearance (and cost) of issuing a threat, it's delivered in a contorted way. Example: "If you tell me what I want to know, you can keep working here."

Some people experience these threats as darkly humorous, and indeed they can be delivered with a wry wink. They make great one-liners in film scripts. But they're still threats and they fool no one. The threatener still pays the price of actually threatening.

When you receive a No-Dessert-For-You threat, be aware that the threatener isn't being cute, funny, or amusing. That veil of sophistication covers, but does not fully conceal, a threat every bit as ruthless as a direct physical threat. More threats are likely to come, and their variety can increase.

Non-Violent Physical threats and No-Dessert-For-You are both fairly common. Next time we'll examine some differences between direct and indirect threats.  Next in this series  Top    Next Issue

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And on July 25: Exploiting Functional Fixedness: II

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