September Eleventh

A message from a reader:

Dear Rick & USA,

Our thoughts are totally with the American People at present, especially those who have been personally touched by these tragic events.

I was with a disabled client at the time that the news was unfolding and even though her needs are complex, we could not concentrate on the job in hand. As she rightly said "It'll be the same as when Kennedy died, we will all remember what we were doing on this day, forever."

These events have changed the World forever and we now start a new era.

Please remember that we are with you because this was not only aimed at USA but at all of Western Society in general.

Yours,

Karen Davies. UK


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More articles on Emotions at Work:

Responding to Rumors

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Coping with Problems

How we cope with problems is a choice. When we choose our coping style, we help determine our ability to address the problems we face. Of eight styles we can identify, only one is universally constructive, and we rarely use it.

The Unappreciative Boss

Do you work for a boss who doesn't appreciate you? Do you feel ignored or excessively criticized? If you do, life can be a misery, if you make it so. Or you can work around it. It's up to you to choose.

The Uses of Empathy

Even though empathy skills are somewhat undervalued in the workplace context, we do use them, for good and for ill. What is empathy? How is it relevant at work?

Sixteen Overload Haiku

Most of us have some experience of being overloaded and overworked. Many of us have forgotten what it is not to be overloaded. Here's a contemplation of the state of overload.

See also Emotions at Work for more related articles.

Forthcoming issues of Point Lookout

Coming October 1: On the Risks of Obscuring Ignorance

A common dilemma in knowledge-based organizations: ask for an explanation, or "fake it" until you can somehow figure it out. The choice between admitting your own ignorance or obscuring it can be a difficult one. It has consequences for both the choice-maker and the organization. Available here and by RSS on October 1.

And on October 8: Responding to Workplace Bullying

Effective responses to bullying sometimes include "pushback tactics" that can deter perpetrators from further bullying. Because perpetrators use some of these same tactics, some people have difficulty employing them. But the need is real. Pushing back works. Available here and by RSS on October 8.

Coaching services

I offer email and telephone coaching at both corporate and individual rates. Contact Rick for details at rbrenaXXxGCwVgbgLZDuRner@ChacDjdMAATPdDNJnrSwoCanyon.com or (650) 787-6475, or toll-free in the continental US at (866) 378-5470.

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